topic Re: BB disconnections in Broadband

BB disconnections

kennyh1 — Sun, 16 Jan 2022 13:22:49 GMT

Hi guys over the last days been getting a lot of disconnections ,done the pin hole re set swapped filter and cable no noise on land line switching it of for 30 mins seems a temp fix also tried a old faulty D Link router with no WiFi that appears to work so could be a Hub problem.

Re: BB disconnections

Skynet_TX — Sun, 16 Jan 2022 17:59:36 GMT

Hi @kennyh1,

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

If your master phone socket has a test socket then you could also try the router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow. If they think a replacement router is required they will be able to arrange that for you.

Re: BB disconnections

kennyh1 — Sun, 16 Jan 2022 21:19:13 GMT

Hi there yes I’ve done that it all shows good no faults and no maintenance in the area and yes I’ve plugged the Hub into the test socket.

Re: BB disconnections

kennyh1 — Mon, 17 Jan 2022 10:19:30 GMT

forgot to say flashing red light on Hub and solid red

Re: BB disconnections

Karl-TalkTalk — Mon, 17 Jan 2022 14:40:22 GMT

All tests are clear. A router is on the way for testing to rule this out.

Thanks

Karl.

Re: BB disconnections

kennyh1 — Mon, 17 Jan 2022 17:02:28 GMT

thanks Karl will give it a go and let you know what happens

Re: BB disconnections

Karl-TalkTalk — Tue, 18 Jan 2022 08:46:36 GMT

No Problem 🙂

Karl

Re: BB disconnections

kennyh1 — Wed, 19 Jan 2022 12:38:10 GMT

Hi Karl new Hub up and running no problems has yet thank you.

Re: BB disconnections

Karl-TalkTalk — Wed, 19 Jan 2022 12:51:02 GMT

Thats good news. Let me know if anything changes.

Thanks

Karl.

Re: BB disconnections

kennyh1 — Thu, 03 Feb 2022 16:39:38 GMT

Hi Karl new Sagemcom Hub hasn't cured the disconection problem done a service check on the line and all is fine, just got a red flashing light and only way to get it back is tun of for 30 mins every thing else is OK no noise on line, has a problem crept in with these Sagemcom Hubs? is there another type of Hub we could try?

Re: BB disconnections

Debbie-TalkTalk — Fri, 04 Feb 2022 07:31:03 GMT

Hi kennyh1

I'm sorry to hear this.

We can send a Huawei WIFI hub for testing, would you like me to arrange this?

Thanks

Debbie

Re: BB disconnections

kennyh1 — Fri, 04 Feb 2022 08:30:09 GMT

Morning Debbie yes please I’ll give that a try thank you.

Re: BB disconnections

Debbie-TalkTalk — Fri, 04 Feb 2022 08:43:49 GMT

Hi kennyh1

Thanks for your reply 🙂

The Huawei WIFI hub is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: BB disconnections

kennyh1 — Fri, 04 Feb 2022 09:26:09 GMT

Thanks Debbie will do

Re: BB disconnections

Debbie-TalkTalk — Fri, 04 Feb 2022 09:28:33 GMT

Hi kennyh1

Thank you 🙂

Debbie

Re: BB disconnections

kennyh1 — Sun, 06 Feb 2022 10:10:15 GMT

morning Debbie new hub up and running OK up to now ill give it a test and if OK will send the Sagemcom Hub back thank you

Re: BB disconnections

Anonymous — Mon, 07 Feb 2022 07:47:15 GMT

Morning,

Thanks for the update and please let us know how you get on 🙂

Thanks

Re: BB disconnections

kennyh1 — Tue, 08 Feb 2022 07:54:08 GMT

Good morning Michelle Router been OK since Sunday no disconnects but Speed has took a big hit was getting high 60s on the Sagemcom Hub now it’s in the mid 30s every thing else seems fine phone is OK tried the 30 min off but no different online service check says no problems.

Re: BB disconnections

Debbie-TalkTalk — Tue, 08 Feb 2022 08:34:39 GMT

Hi kennyh1

Thanks for the update. I've re-checked the connection stats now and the line is in sync at 77.4mb.

Please can you power down the router for a full 30 minutes and then run another speed test?

Thanks

Re: BB disconnections

kennyh1 — Tue, 08 Feb 2022 09:45:05 GMT

Hi Debbie switched Hub of for 30 mins Hard Wired getting a good 68.3 Mbps and WiFi its in the low 30s tried both channels and no change seems like its just the WiFi that's low , on my Sagemcom am getting around 65 Mbps.on both Hard Wired and WiFi