topic Re: Ok who dunnit in Broadband

Ok who dunnit

Divsec — Thu, 03 Feb 2022 20:15:24 GMT

I've been very lucky recently and my speeds have improved from 18 to 26, brilliant. Today back down to 22.

Is this DLM being a total pita?

Images to follow.

Re: Ok who dunnit

Divsec — Thu, 03 Feb 2022 20:28:22 GMT

Images, hopefully

Re: Ok who dunnit

Debbie-TalkTalk — Fri, 04 Feb 2022 07:17:04 GMT

Hi Divsec

I'm sorry to hear this.

I've completed a line test which hasn't detected any faults and the line is in sync at 21.5mb.

This is showing on the line test - Regular Interference Observed Daily.

Is your router located near to any devices that could cause any interference?

Thanks

Debbie

Re: Ok who dunnit

Divsec — Fri, 04 Feb 2022 08:19:38 GMT

Hi @Debbie-TalkTalk thanks for picking this up. I have the sam knows white box, a powerline sender, and the mesh root within 1m but they need to be to function.

The power dB both changed downstream 9.4 to 8.4 an upstream ‐2.2 to -2.4 at the same time as the disconnect yesterday, can you tweak them back?

Re: Ok who dunnit

Debbie-TalkTalk — Fri, 04 Feb 2022 08:28:22 GMT

Hi Divsec

Apologies, we can't make any changes to the line profile.

Please can you leave the router switched on without rebooting and we can check the connection stats again on Monday to see if DLM makes any changes to the line profile/speed.

Thanks

Debbie

Re: Ok who dunnit

Divsec — Fri, 04 Feb 2022 08:41:21 GMT

Thanks @Debbie-TalkTalk love / hate DLM 😘

Re: Ok who dunnit

Debbie-TalkTalk — Fri, 04 Feb 2022 08:45:22 GMT

Hi Divsec

No problem 🙂

I will post back again on Monday once I've checked the connection stats again.

Thanks

Debbie

Re: Ok who dunnit

Divsec — Fri, 04 Feb 2022 13:20:59 GMT

Well what do you know, DLM took away and now it has given back! Changed the profile to 9.4 and -2.2. Enjoy the weekend. Thanks for waving your magic wand.

Re: Ok who dunnit

Debbie-TalkTalk — Fri, 04 Feb 2022 13:23:30 GMT

Hi Divsec

That's great news 🙂

I can't take any credit for it though, it's DLM 🙂

Debbie

Re: Ok who dunnit

Divsec — Fri, 04 Feb 2022 13:56:05 GMT

Not when DLM stands for Debbie La Magnifique

Re: Ok who dunnit

ferguson — Fri, 04 Feb 2022 13:57:44 GMT

I don't know whether to cheer, or ask for a bucket! 😂

Re: Ok who dunnit

Debbie-TalkTalk — Fri, 04 Feb 2022 13:58:43 GMT

WOW I'm keeping this name now (this is how I will tell the team to refer to me from now on)

🙂

Re: Ok who dunnit

Divsec — Fri, 04 Feb 2022 14:19:20 GMT

If you could produce a 20% improvement I'd buy you a bucket. Enjoy the weekend all

Re: Ok who dunnit

Debbie-TalkTalk — Fri, 04 Feb 2022 14:20:21 GMT

Have a good weekend 🙂

Debbie