topic Re: No 5ghv in Broadband

No 5ghv

Dennis56 — Fri, 04 Feb 2022 07:08:31 GMT

Hi , i cant see any 5ghz on any of my devices, i have 2.4ghz and 5ghz enabled in my router settings but no 5ghz showing. The 2.4ghz is fine, does my firmware need updating and would this fix this issue.

Re: No 5ghv

Debbie-TalkTalk — Fri, 04 Feb 2022 07:22:30 GMT

Hi Dennis

I've checked and your router does have the current firmware version (but we do have the new version being rolled out soon)

Have you tried factory resetting the router using the pin hole reset for ten seconds?

Thanks

Debbie

Re: No 5ghv

ferguson — Fri, 04 Feb 2022 10:48:36 GMT

Just to add, have you split the SSIDs? Because by default the router will use the same one for both bands and devices will only display a single network name.

Re: No 5ghv

Dennis56 — Fri, 04 Feb 2022 15:07:16 GMT

Yes i have both enabled and changed the name of 5ghz, just added 5ghz to end of ssid,im not sure if both share just says both enabled.

Re: No 5ghv

Dennis56 — Fri, 04 Feb 2022 15:09:43 GMT

I can see all devices connected to 2.4ghz but none listed on 5ghz in router settings, cant find 5ghz when i do wifi search.

Re: No 5ghv

ferguson — Fri, 04 Feb 2022 15:10:31 GMT

OK thanks for clarifying. So no device can "see" the 5GHz SSID? On that basis it could be a router issue, I will leave you back in the hands of TalkTalk support now.

Re: No 5ghv

Dennis56 — Fri, 04 Feb 2022 15:14:56 GMT

Thanks for your help anyway👍

Re: No 5ghv

ferguson — Fri, 04 Feb 2022 15:19:34 GMT

No worries, hope you get it sorted.

Re: No 5ghv

Dennis56 — Fri, 04 Feb 2022 15:21:25 GMT

Will i need to login my devices again after reset, i have a couple of IP cameras connected.

Re: No 5ghv

Karl-TalkTalk — Fri, 04 Feb 2022 15:32:30 GMT

A router is on the way to you to see if this resolves the issue.

Thanks

Karl.