topic Update Router & replacement SAGEMCOM AC-DC adapter in Broadband

Update Router & replacement SAGEMCOM AC-DC adapter

Treilly86 — Mon, 07 Feb 2022 11:32:19 GMT

Hi,

My power adapter for the WiFi router has become damaged and does not work, can a new adapter be sent to my home address?

As I logged onto to request the above my service status has highlighted that my router needs updating with the error message "You have a Sagemcom-FAST5364 but the software needs updating to the latest version" Can this be carried out remotely or require an engineer to visit?

Thanks

Tony

Re: Update Router & replacement SAGEMCOM AC-DC adapter

Karl-TalkTalk — Mon, 07 Feb 2022 11:36:29 GMT

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks

Karl.

Re: Update Router & replacement SAGEMCOM AC-DC adapter

Treilly86 — Mon, 07 Feb 2022 11:44:47 GMT

Hi Karl, home phone number has been updated. Thanks

Re: Update Router & replacement SAGEMCOM AC-DC adapter

Karl-TalkTalk — Mon, 07 Feb 2022 11:54:21 GMT

I'll get this replaced for you.

The router firmware will be the latest. The online system may not recognise the current firmware as our devices team are in the process of updating firmware however the campaign is on hold while they make some adjustments.

Thanks

Karl.

Re: Update Router & replacement SAGEMCOM AC-DC adapter

Treilly86 — Mon, 07 Feb 2022 12:06:36 GMT

That's great Karl, thank you for the quick response.

What is the expected delivery time for the new power adapter?

Re: Update Router & replacement SAGEMCOM AC-DC adapter

Karl-TalkTalk — Mon, 07 Feb 2022 12:08:24 GMT

should be 24-48 hrs.

Thanks

Karl.