topic Did the internet just go down twice for anyone else? in Broadband

Did the internet just go down twice for anyone else?

scowie — Tue, 08 Feb 2022 05:19:08 GMT

This happened around the same time a week or so ago too. Might have been during a storm then but they couldn't use that excuse now. I was in the middle of games of PUBG each time... lost rep for "quitting" too ☹️

Apparently there is maintenance in Aberdeen & Milton Keynes, but I am in neither of those areas. I suspect there is maintenance elsewhere too but there's no information about it.

Re: Did the internet just go down twice for anyone else?

Debbie-TalkTalk — Tue, 08 Feb 2022 07:53:36 GMT

Hi scowie

I'm really sorry to hear this.

I've completed a line test which hasn't detected any faults.

Do you reboot the router when you experience this issue or do you wait for the connection to come back on its own?

Re: Did the internet just go down twice for anyone else?

scowie — Wed, 09 Feb 2022 14:06:27 GMT

I rebooted the router the first time which achieved nothing so left it and waited for the connection to come back. It seems I was certainly not the only person to experience this at this time...

...from https://downdetector.co.uk/status/sky/

Apparently people experienced that at a similar time last night too, although not myself. Looks to me like there has been unannounced maintenance causing this, which they start at 1am (similar to the announced Aberdeen & Milton Keynes one). Some of us are still active at that time 🙂

Re: Did the internet just go down twice for anyone else?

Debbie-TalkTalk — Wed, 09 Feb 2022 14:19:00 GMT

Hi scowie

Planned maintenance would show on our service page.

Has it happened more than once?