topic Re: VPN Stopped working! in Broadband

VPN Stopped working!

MattnJo1 — Mon, 07 Feb 2022 16:15:55 GMT

Please help!

Connection to my work VPN was working fine last year when I worked from home, now I'm having to work from home again and it's not working!

Nothing has changed - router - laptop - or anything else.

I can connect it if I use my phone as a hotspot, but nothing through my router whether wired or not.

I've seen a few threads on this, so I hope there is a simple solution.

Only renewed contract a week ago as been trouble free until now, but I'll have to cancel if I can't remote work 😞

Router is a SageMCom SG4K100130

Many thanks

Matt

Divsec — Mon, 07 Feb 2022 16:56:46 GMT

Hi @MattnJo1 sounds like the latest Microsoft vpn has arrived on your laptop.

It's a known issue and the team here can sort it quickly now they are aware. Should be sorted by this time tomorrow.

MattnJo1 — Mon, 07 Feb 2022 17:00:10 GMT

Wow really? OK that's good if it is.

Our company has held off on the Windows 11 update so far, in case there were early issues. Is this separate to that?

Divsec — Mon, 07 Feb 2022 17:30:34 GMT

Sorry in advance if I'm completely wrong.

Debbie-TalkTalk — Tue, 08 Feb 2022 06:53:07 GMT

Hi MattnJo1

Apologies for this.

I've made a change to your firmware version, please can you retest and let us know how the connection compares.

Thanks

Debbie

MattnJo1 — Tue, 08 Feb 2022 08:08:16 GMT

OMG Debbie thank you!!!!!!!

Just tested. Connected straight away.

Can't thank you enough! 🙂

Debbie-TalkTalk — Tue, 08 Feb 2022 08:14:47 GMT

Hi MattnJo1

I'm so glad to hear this 🙂

Thanks for letting us know.

Debbie

Divsec — Tue, 08 Feb 2022 09:06:03 GMT

@MattnJo1 glad that is sorted for you! Time to thank Microsoft. Worthwhile letting your IT support know.