topic Re: VPN Issue in Broadband

VPN Issue

crixal1s — Tue, 08 Feb 2022 14:33:47 GMT

I can see many having a similar issue but here goes:

I haven't been working from home for a couple of months and I had no issues connecting to the work VPN server previously. I had to work from home today and imagine my surprise when I wasn't able to connect to the VPN and being told by our IT that all colleagues on TalkTalk are no longer able to do so either.

Most other issues seem to be resolved by a simple router change but my one seems to be a different one that most have reported:

Device Type:	DG8041W
Description:	EchoLife DG8041W Home Gateway
SN:	2153035991QUKA011319
Hardware Version:	I.1.01
Software Version:	v1.05t

Could you please let me know if anything can be done as I do need this to work again urgently?

Thanks!

Re: VPN Issue

Debbie-TalkTalk — Tue, 08 Feb 2022 14:37:03 GMT

Hi crixal1s

I'm sorry to hear this.

This router and firmware should work ok with VPN. Have you tried factory resetting the router using the pin hole reset for ten seconds?

Re: VPN Issue

crixal1s — Tue, 08 Feb 2022 14:45:00 GMT

Yes, didn't make any difference I am afraid

Re: VPN Issue

Debbie-TalkTalk — Tue, 08 Feb 2022 14:52:49 GMT

Hi crixal1s

Thanks for confirming this.

Have you also tried connecting wired to the router?

Re: VPN Issue

crixal1s — Tue, 08 Feb 2022 15:09:43 GMT

Currently wired but no difference again.

Re: VPN Issue

crixal1s — Tue, 08 Feb 2022 15:33:35 GMT

Hi Debbie,

Unsure what changed or if anything was done your end but suddenly my VPN connection is working again (wired and wireless).

Thanks a lot!

Re: VPN Issue

Debbie-TalkTalk — Wed, 09 Feb 2022 06:35:34 GMT

Hi crixal1s

I'm so glad to hear this.

We didn't make any changes. If you do experience any further issues then please let us know.

Thanks

Debbie