topic Re: Amazon vaucher code not received in Broadband

Amazon vaucher code not received

Evukxss — Tue, 08 Feb 2022 16:49:05 GMT

Hello. More than 90 days have paseed and I still didn't get my vaucher. I need to enter some details but it's asking me for provider reference which I don't have. Any idea where can I find it?

Thanks!

Re: Amazon vaucher code not received

Ste_Nix14 — Tue, 08 Feb 2022 22:21:52 GMT

I have responded to your Post on the Fibre page. Please do not make duplicate posts regarding the same issue as this can slow down Support.

Re: Amazon vaucher code not received

Gliwmaeden2 — Tue, 08 Feb 2022 23:54:22 GMT

Please follow up here, @Evukxss.:

https://community.talktalk.co.uk/t5/Fibre/Amazon-tech-pack-and-vaucher-not-received/td-p/2858814

I have removed your third post. Not sure if the address in the notification email copied correctly, so apologies if there is any confusion.

You should find you get a response from staff during business hours.

Re: Amazon vaucher code not received

Arne-TalkTalk — Wed, 09 Feb 2022 15:42:47 GMT

Hi @Evukxss

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

Re: Amazon vaucher code not received

Evukxss — Wed, 09 Feb 2022 17:50:18 GMT

@Arne-TalkTalk hello.

Unfortunately I'm having a problem with reading my mail. Every time I click on it it tells me to log in. But I use "email me the link to log in option" which is not given there. Any idea how to sort this?

Re: Amazon vaucher code not received

I8this — Wed, 09 Feb 2022 18:27:27 GMT

@Evukxss when you are logged on here click your avator and you should see on the right hand side in the top bar an envelope type icon, click on that and the PM should be there

Re: Amazon vaucher code not received

Gliwmaeden2 — Wed, 09 Feb 2022 20:07:18 GMT

@Arne-TalkTalk, @Evukxss'a Private Message facility has not yet been enabled.

@Evukxss, this needs to be facilitated by staff before you can use the Private Message facility to read or respond to messages in your profile area.

It will be tomorrow now before they pick this up again.

Re: Amazon vaucher code not received

I8this — Wed, 09 Feb 2022 20:50:56 GMT

@Gliwmaeden2 @Evukxss @Arne-TalkTalk Not for the first time this is not enabled. Therefore begs the question why the Support Staff do not ensure that all OP,s PM settings are enababled before they send a PM

Re: Amazon vaucher code not received

Gliwmaeden2 — Wed, 09 Feb 2022 22:25:50 GMT

Agreed that it is odd that the staff don't appear to pick up the alert about PMs not being enabled, @I8this.

They are not responsible for how the software of the site functions.