topic Re: How do I check if my contract has been renewed? in Broadband

How do I check if my contract has been renewed?

Quickswitch79 — Wed, 09 Feb 2022 11:53:43 GMT

I got an email saying my contract was due to expire 28/02/2022. I clicked on the renew button and upgraded to the Fibre 65 deal, but I've heard nothing since. This was over 10 days ago.

I've also been having a lot of lag/buffering when playing online games, so would like to know what to do if I want to cancel this and move on to a different company.

Thanks.

Re: How do I check if my contract has been renewed?

Karl-TalkTalk — Wed, 09 Feb 2022 12:00:04 GMT

I am showing you are on fibre 65 however your contract is due to end at the end of the month.

If you do decide to cancel a service you will need to contact our customer loyalty teams to discuss your options.

Thanks

Karl.

Re: How do I check if my contract has been renewed?

Quickswitch79 — Wed, 09 Feb 2022 16:46:46 GMT

Thank you Karl. So does this mean it has ben upgraded then? Do you have a number for customer loyalty teams please? Thanks a lot.

Re: How do I check if my contract has been renewed?

Skynet_TX — Wed, 09 Feb 2022 19:21:38 GMT

What package were you on before you clicked the button to upgrade ?

You can speak to the loyalty team on 0345 172 0046, you have to listen to quite a lot of recorded stuff, but then just ask for the loyalty team.

Re: How do I check if my contract has been renewed?

Quickswitch79 — Wed, 09 Feb 2022 22:15:03 GMT

Thanks a lot. It says that I'm currently on Superfast Fibre and Line Rental.

Re: How do I check if my contract has been renewed?

Skynet_TX — Wed, 09 Feb 2022 22:24:59 GMT

Hmm, probably best to give them a call then. I recently re-contracted based on a click-through link from an email. The details were updated in 'My Account ' within a couple of days to show the new contract info, so if nothing is showing in 'My Account' it would be best to check with them.

If the upgrade hasn't gone through, you may even be able to talk them into giving you a better deal !.

Re: How do I check if my contract has been renewed?

Gliwmaeden2 — Wed, 09 Feb 2022 23:10:50 GMT

@Karl-TalkTalk, your description of the package does not match what the customer describes as their old package.

Fibre65 describes the name of the new contract but the expiry date matches the old one.

What is causing the mismatch?

Re: How do I check if my contract has been renewed?

Arne-TalkTalk — Thu, 10 Feb 2022 14:21:32 GMT

Hi Quickswitch79

There is no renewal order on your account call the loyalty team on 03451720046 or 03451725157

The will be able to see what options are available.

Sorry for any inconvenience caused