topic Re: Requesting software update v1.06t for DG8041W in Broadband

Requesting software update v1.06t for DG8041W

Stormeileen24 — Thu, 10 Feb 2022 14:25:26 GMT

I recently requested a software update for my router. I was told it would be done later in the day and its been over a week now, can you please update my router as this will help with issues I'm currently having, thank you.

Re: Requesting software update v1.06t for DG8041W

Debbie-TalkTalk — Thu, 10 Feb 2022 14:28:16 GMT

Hi Stormeileen24

I'm sorry to hear this.

Can I just check, what issues are you experiencing with the connection?

Please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Re: Requesting software update v1.06t for DG8041W

Stormeileen24 — Thu, 10 Feb 2022 14:44:35 GMT

I've been having alot of issues which I have gone over on the phone for hours with talk talk, and they said if the service does not improve within 30 days they will allow me to cancel with no fee. All I want is the software update for my router to see if this resolves anything.

And I have added my talktalk landline number to my account for you 🙂

Re: Requesting software update v1.06t for DG8041W

Chris-TalkTalk — Thu, 10 Feb 2022 15:04:20 GMT

Hi Stormeileen24,

I'm experiencing some problems communicating with your router at the moment, could you please switch it off and leave it off for at least 30 minutes then switch back on and let us know when you've done this

Thanks
Chris

Re: Requesting software update v1.06t for DG8041W

Stormeileen24 — Thu, 10 Feb 2022 15:57:25 GMT

I'm back online now after 30 mins

Re: Requesting software update v1.06t for DG8041W

Debbie-TalkTalk — Fri, 11 Feb 2022 07:27:42 GMT

Hi Stormeileen24

The router firmware has now been updated.

Please let us know how the connection compares.

Thanks

Debbie