topic Re: Slow apps and internet in Broadband

Slow apps and internet

Kaz75 — Tue, 01 Feb 2022 17:40:11 GMT

Apps not loading properly internet slow home phone appears dead .spoke with agent couldn't help .Tried to do status check but says service restricted even though bill paid

Re: Slow apps and internet

Debbie-TalkTalk — Wed, 02 Feb 2022 07:55:14 GMT

Hi Kaz75

I'm sorry to hear this.

Just to confirm, when you try to use the phone is there no dial tone or do you hear a message when you try to dial out?

Thanks

Debbie

Re: Slow apps and internet

Kaz75 — Wed, 02 Feb 2022 16:31:51 GMT

No dial tone whatsoever however I am trying to find another phone as I can't test in case it's the phone itself however it was working fine up until few days ago

Re: Slow apps and internet

Chris-TalkTalk — Thu, 03 Feb 2022 07:40:16 GMT

Are you able to test your phone on someone else's line to confirm that it's working (if your unable to borrow a phone)?

Chris

Re: Slow apps and internet

Kaz75 — Thu, 10 Feb 2022 22:32:43 GMT

Can anyone please check what's happening with my broadband have not been able to contact due to no phone and no internet currently going on off now got red and blue continuos flashing on router

Re: Slow apps and internet

Gliwmaeden2 — Thu, 10 Feb 2022 23:23:42 GMT

I'll re-escalate this thread for you, @Kaz75.

Staff will be back in the morning.

Re: Slow apps and internet

Debbie-TalkTalk — Fri, 11 Feb 2022 07:30:50 GMT

Hi Kaz75

I'm sorry to hear this.

I've completed a line test which has detected a potential fault.

Are the router and phone connected at the test socket?

Re: Slow apps and internet

Kaz75 — Fri, 11 Feb 2022 07:55:07 GMT

Everythings connected as should be

Re: Slow apps and internet

Debbie-TalkTalk — Fri, 11 Feb 2022 08:06:57 GMT

Hi Kaz75

Is the router at the test socket? (with the face plate removed)

Thanks

Re: Slow apps and internet

Kaz75 — Fri, 11 Feb 2022 08:14:02 GMT

No faceplate not removed would need unscrewing first I have just received a text from talk talk that an engineer will be sent to check fault next 2-3 days if you are asking me to take the test socket cover off i can try

Re: Slow apps and internet

Debbie-TalkTalk — Fri, 11 Feb 2022 08:16:17 GMT

Hi Kaz75

Thanks for your reply.

Yes please, I can then run another line test in this set up.

Debbie

Re: Slow apps and internet

Kaz75 — Fri, 11 Feb 2022 08:45:31 GMT

Socket cover is removed is it right router should stay plugged in

Re: Slow apps and internet

Debbie-TalkTalk — Fri, 11 Feb 2022 08:52:01 GMT

Hi Kaz75

Yes thank you. Please can you connect the router at the test socket using a microfilter?

Let me know once this is setup and I will re run the test.

Thanks

Re: Slow apps and internet

Kaz75 — Fri, 11 Feb 2022 08:59:12 GMT

Everythings plugged in thanks

Re: Slow apps and internet

Debbie-TalkTalk — Fri, 11 Feb 2022 09:13:23 GMT

Hi Kaz75

Thank you. I've completed another line test which is still detecting the same fault.

I have passed this straight over to Openreach to be investigated by a line engineer and we should receive further updates from Openreach within the next 48-72hrs.

Thanks

Debbie

Re: Slow apps and internet

Kaz75 — Fri, 11 Feb 2022 09:14:52 GMT

Ok thanks for the help will await update

Re: Slow apps and internet

Debbie-TalkTalk — Fri, 11 Feb 2022 09:17:51 GMT

Hi Kaz75

No problem. I will check for additional updates from Openreach on Monday.

Thanks

Debbie

Re: Slow apps and internet

Kaz75 — Fri, 11 Feb 2022 14:29:55 GMT

Open reach engineer has been out fixed issue not sure what problem was however service appears to have been fixed so far fingers crossed

Re: Slow apps and internet

Debbie-TalkTalk — Fri, 11 Feb 2022 14:47:28 GMT

Hi Kaz75

I'm so glad to hear this.

Please let us know if you do experience any further issues.

Thanks

Debbie