topic Re: Loss of Power to Openreach modem in Broadband

Loss of Power to Openreach modem

Garethw3 — Sun, 13 Feb 2022 11:22:05 GMT

Despite only having a new one in December the power seems to have died to our Openreach modem meaning we have completely lost our broadband service again. Is there a way to connect without the Openreach modem until it can be fixed again?

Re: Loss of Power to Openreach modem

martswain — Sun, 13 Feb 2022 12:40:45 GMT

What service do you have ?

You have posted in the broadband board and on normal ADSL broadband TT supply a combined modem/router.

Re: Loss of Power to Openreach modem

Debbie-TalkTalk — Mon, 14 Feb 2022 08:01:52 GMT

Hi Garethw3

I'm sorry to hear this. Just to confirm, do you have a G.fast connection?

Re: Loss of Power to Openreach modem

Garethw3 — Mon, 14 Feb 2022 08:16:47 GMT

I’m not sure what G Fast is but we have the 140mb service and we have the talk talk router with the white Openreach modem too. It has no power to it.

Re: Loss of Power to Openreach modem

Debbie-TalkTalk — Mon, 14 Feb 2022 08:24:35 GMT

Hi Garethw3

I've checked and it is G.fast. An Openreach engineer visit will be required to replace the openreach modem.

Are you happy for me to arrange an engineer visit?

Re: Loss of Power to Openreach modem

Garethw3 — Mon, 14 Feb 2022 08:33:17 GMT

Yes please!

Re: Loss of Power to Openreach modem

Debbie-TalkTalk — Mon, 14 Feb 2022 08:34:49 GMT

Hi Garethw3

I'm just sending you a Private Message to confirm some details so we can arrange the engineer visit.

Thanks

Debbie

Re: Loss of Power to Openreach modem

Debbie-TalkTalk — Mon, 14 Feb 2022 09:19:00 GMT

Hi Garethw3

Thanks for confirming your details.

Please can you also provide your availability for the visit AM and PM?

Debbie

Re: Loss of Power to Openreach modem

Garethw3 — Mon, 14 Feb 2022 09:22:20 GMT

Hi Debbie. Any time this week as soon as you’re able as I need it for work thanks

Re: Loss of Power to Openreach modem

Debbie-TalkTalk — Mon, 14 Feb 2022 09:35:23 GMT

Hi Garethw3

I have arranged the engineer visit for 15/02 AM (8am - 1pm)

Please let us know how you get on following this visit.

Thanks

Debbie