topic Re: HUAWEI DG8041W - KERNEL PANICS - REQUEST FIRMWARE UPDATE TO 1.06T in Broadband

HUAWEI DG8041W - KERNEL PANICS - REQUEST FIRMWARE UPDATE TO 1.06T

jasonpurvey — Sat, 12 Feb 2022 22:27:08 GMT

I think I may have the same problem.

My fibre intermittently drops, sometimes ok for days, others time it resets 3-4 times a day. I’ve contacted support before and told there’s nothing wrong and I’d have to pay for an engineer visit. Ive checked the log and every time it drops this message comes up in the logs, any ideas? 1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER

2022-02-12 21:03:54 [Notice][Run-Log] SNTP has synchronised successfully, current time is [2022-02-12 21:03:54+00:00], uptime is [128s].

Re: HUAWEI DG8041W - KERNEL PANICS - REQUEST FIRMWARE UPDATE TO 1.06T

Skynet_TX — Sat, 12 Feb 2022 22:37:18 GMT

Hi @jasonpurvey,

If your router is currently on firmware version 1.05t then this can be fixed by getting an upgrade to 1.06t, the staff here won't be around until Monday, but they will be able to push the new firmware out to your router when they are back next week.

Re: HUAWEI DG8041W - KERNEL PANICS - REQUEST FIRMWARE UPDATE TO 1.06T

Debbie-TalkTalk — Mon, 14 Feb 2022 09:08:31 GMT

Hi Jason

I'm sorry to hear this.

I've made a change to the firmware. Please can you retest and let us know how the connection compares.

Thanks

Debbie