topic Re: We have been unable to identify..... in Broadband

We have been unable to identify.....

DarkKnight2050 — Sun, 13 Feb 2022 11:51:09 GMT

Hello,

My broadband connection cuts out randomly and I have noticed on my router that the light changes from solid white to amber and it flashes between the two. After a little while its becomes stable white.

I have taken the plug of the router from the wall socket out for more then 30 seconds to no avail.

I ran a connection test and see the message that my router has not been identified.

As I am working from home this is impacting how I work.

Can I please get a new router?

Re: We have been unable to identify.....

martswain — Sun, 13 Feb 2022 12:36:25 GMT

It could just as well be a line or cabinet issue.

Is the phone line working normally without any extraneous noise ?

Do you have any extensions and are all those filtered too ?

Re: We have been unable to identify.....

DarkKnight2050 — Sun, 13 Feb 2022 14:34:19 GMT

Hello,

We don't use the actual phone line for making calls as we don't have a physical handset.

Re: We have been unable to identify.....

Skynet_TX — Sun, 13 Feb 2022 17:36:45 GMT

Hi @DarkKnight2050,

If your master phone socket has a test socket then you could try the router in there (via a microfilter), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: We have been unable to identify.....

Anonymous — Mon, 14 Feb 2022 10:34:53 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault, however I can see re-connections on the line. Does your main socket have a test socket please?

Thanks

Re: We have been unable to identify.....

DarkKnight2050 — Mon, 14 Feb 2022 12:38:10 GMT

@Anonymous Hello Michelle, Unfortunately, my openreach MK4 socket does not have a test line. There is only a socket for what appears to be a shape of a router and an icon of a phone handle.

Re: We have been unable to identify.....

Anonymous — Mon, 14 Feb 2022 12:43:15 GMT

Hello,

Can I just confirm, does it looks like the below?

Your guide to main phone sockets

Thanks

Re: We have been unable to identify.....

DarkKnight2050 — Mon, 14 Feb 2022 12:49:01 GMT

@Anonymous - Yes, it's the NTE 5C MK 4

Re: We have been unable to identify.....

Anonymous — Mon, 14 Feb 2022 12:51:32 GMT

Hi,

Thanks for confirming. The NTE5C should have a test socket behind the faceplate.

Thanks

Re: We have been unable to identify.....

martswain — Mon, 14 Feb 2022 13:09:53 GMT

@DarkKnight2050 you need to remove the faceplate.

The test socket only accepts a "telephone" plug so you will need to insert a microfilter and then connect the grey cable from the router to the ADSL socket on the microfilter.