topic Re: Very slow speed in Broadband

Very slow speed

MichaelS12345 — Tue, 15 Feb 2022 12:07:26 GMT

I have had a very slow broadband speed for several days, all day long, of about 0.4 or 0.3. I've carried out all the tests but nothing has fixed it. I couldn't access the live chat at the end of the test so haven't been able to contact anyone.

I've tested my landline with BT and that passed.

I've bought a new Talk Talk wifi hub but since the speed is so slow my devices won't connect to it, so have to use my old router to get any sort of connection.

Can anyone help please?

Re: Very slow speed

Karl-TalkTalk — Tue, 15 Feb 2022 12:22:36 GMT

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks

Karl.

Re: Very slow speed

MichaelS12345 — Tue, 15 Feb 2022 12:29:01 GMT

Added. Thank you

Re: Very slow speed

Karl-TalkTalk — Tue, 15 Feb 2022 12:47:26 GMT

I've optimised DLM and reset the port, sync speed looks to have improved. Give this a try.

Thanks

Karl.