topic Re: Help with new order activation in Broadband

Help with new order activation

BSM911 — Sun, 13 Feb 2022 18:50:38 GMT

Hi,

I contacted TalkTalk and ordered over the phone, order no. 00368628

The rep I spoke to said that his system shows as me not having FTTP installed, but I already do with another ISP.

I want to leave my current ISP and move to TalkTalk while I am still in my cooling off period with my current ISP.

However, he informed me that an engineer visit will be taking place to install fibre etc, in April which is not needed since I already have FTTP, and this would also mean I would be way over my cooling period or without internet for a long time if I cancel and wait.

Could someone help me with this, and also how handover of the line will be done (Do I need to contact current ISP or will TalkTalk?)

Thanks

Re: Help with new order activation

martswain — Sun, 13 Feb 2022 19:51:51 GMT

Who is your current ISP and over which network infrastructure is the FTTP provided ?

TT may not use the same network.

If you wish to cancel in your cooling off period I suspect you will need to do so directly with your current ISP, you need to read their Ts and Cs carefully too.

Re: Help with new order activation

BSM911 — Mon, 14 Feb 2022 01:34:47 GMT

Currently with Vodafone who are using openreach FTTP

Re: Help with new order activation

Arne-TalkTalk — Wed, 16 Feb 2022 11:34:15 GMT

Hi BSM911

Please contact our future fibre team , use the chat option at the bottom of our website https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

I can see an order for you line and its showing as In progress, The fibre team will know more information.

Regards

Re: Help with new order activation

BSM911 — Thu, 24 Feb 2022 16:20:25 GMT

I have been told that for a line takeover, an engineer visit is still required. Could you confirm if this is the case and what this involves?

Ideally I would like the line takeover to happen asap, and current isp are aware and waiting.

Re: Help with new order activation

Chris-TalkTalk — Fri, 25 Feb 2022 07:52:04 GMT

Hi BSM911,

If you speak to the future fibre team they'll be able to answer any questions you have about installation

Chris