topic Re: Cannot recieve calls in Broadband

Cannot recieve calls

Gwyndryn — Thu, 17 Feb 2022 13:46:28 GMT

Just been told by family members that when they ring my landline they get 3 or 4 beeps then the lines goes dead. We can make calls, there is a good dial tone. 1471 says last call was Feb 13th 4 days ago. How do I report this

Re: Cannot recieve calls

Karl-TalkTalk — Thu, 17 Feb 2022 13:49:59 GMT

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks

Karl.

Re: Cannot recieve calls

Gwyndryn — Thu, 17 Feb 2022 13:54:54 GMT

#removed#

Re: Cannot recieve calls

Karl-TalkTalk — Thu, 17 Feb 2022 13:54:33 GMT

I've removed the number from your post, not a good idea to post this publicly.

Please add it to your 'Community Profile' as only we staff can see this.

Karl.

Re: Cannot recieve calls

Gwyndryn — Thu, 17 Feb 2022 13:56:33 GMT

Whoops ok added to my profile

Re: Cannot recieve calls

Gwyndryn — Thu, 17 Feb 2022 14:05:30 GMT

Sorry. No response had, Karl are you looking into my issue ?

Re: Cannot recieve calls

Gliwmaeden2 — Thu, 17 Feb 2022 14:34:02 GMT

Please just wait, @Gwyndryn. Staff are working constantly through a queue of customers and @Karl-TalkTalk will get back to you soon.

Re: Cannot recieve calls

Karl-TalkTalk — Thu, 17 Feb 2022 14:36:12 GMT

Tests are passing and showing clear.

Can you remove all equipment out of the phone socket and make a test call to the landline, see if it does the same or if you hear a ringing tone.

Thanks

Karl.