topic Re: VPN issue in Broadband

VPN issue

RyanDW — Thu, 17 Feb 2022 13:00:05 GMT

Hi, I have recently started a new job and started working from home today. I am able to connect to the VPN, however, when trying to access the shared drives, it doesn't allow a connection. I have tried the same on a mobile hotspot without issue.

Any help would be appreciated.

Thanks,

Ryan

Re: VPN issue

Chris-TalkTalk — Thu, 17 Feb 2022 13:19:41 GMT

Hi Ryan,

Which VPN client are you using? Do you get an error message?

Chris

Re: VPN issue

KeithFrench — Thu, 17 Feb 2022 13:20:17 GMT

What make/model of router do you have & which firmware version is it running?

Re: VPN issue

RyanDW — Thu, 17 Feb 2022 14:15:11 GMT

Hi Keith, Unfortunately I've had to go to the office, so can't check. I'll check when I get home later.

Chris, I use AZURE VPN. No error message, and for 70% of the things, it works. I just can't access the companies network drives. All that happens is that my windows explorer window times out. I've spoken to IT here, and they're suggesting it's something to do with allowing specific ports (as what I can't access is on a different port). In all honesty, I'm not the most tech savvy when it comes to this sort of stuff!

Re: VPN issue

Chris-TalkTalk — Thu, 17 Feb 2022 14:28:21 GMT

Thanks for the information, can you please update your community profile to include your:

Name

Telephone number

Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: VPN issue

RyanDW — Thu, 17 Feb 2022 14:59:30 GMT

Hi Chris,

That has been updated. My phone number is my TalkTalk number (so you can find my account), and my alternative is my mobile. If you need to get in touch, please use the mobile!

Re: VPN issue

Debbie-TalkTalk — Fri, 18 Feb 2022 07:05:13 GMT

Hi Ryan

Have you added the correct landline number to your Community Profile? (please do not post the number on this thread)

Thanks

Debbie

Re: VPN issue

RyanDW — Fri, 18 Feb 2022 08:13:55 GMT

HI Debbie, there was a typo in it - it's been corrected now. Cheers, Ryan

Re: VPN issue

Debbie-TalkTalk — Fri, 18 Feb 2022 08:18:41 GMT

Hi Ryan

Thank you 🙂

I would like to make a change to the router FW, would it be ok if I do this this morning? (please don't reboot the router whilst the firmware is updating)

Thanks

Re: VPN issue

RyanDW — Fri, 18 Feb 2022 10:07:00 GMT

Hi Debbie, I am not at home, however, if this can be done while i'm out, please go ahead. Thank you and all the best, Ryan

Re: VPN issue

Debbie-TalkTalk — Fri, 18 Feb 2022 10:16:35 GMT

Hi Ryan

Thanks for your reply.

I've made a change to the router firmware, please can you retest and let us know how the connection compares.

Debbie

Re: VPN issue

RyanDW — Sun, 20 Feb 2022 13:28:48 GMT

Hi Debbie,

I've just logged into the VPN, and the same issue occurs. Unfortunately that doesn't help!

Cheers,

Ryan

Re: VPN issue

Debbie-TalkTalk — Mon, 21 Feb 2022 08:58:54 GMT

Hi Ryan

I'm sorry to hear this.

Would you like me to send a different make and model of router for testing?

Re: VPN issue

RyanDW — Mon, 21 Feb 2022 09:28:30 GMT

Hi Debbie, that would be wonderful. Thank you!

Re: VPN issue

Karl-TalkTalk — Mon, 21 Feb 2022 12:34:04 GMT

Router is on the way.

Thanks

Karl.