topic internet speed in Broadband

internet speed

trevorjohn — Fri, 18 Feb 2022 14:19:20 GMT

hi i am getting very low downlow speeds o.87 so i moved my router by telephone socket still getting low 1.8 .you have checked my line you sent me a tex saying line is ok it dos not solve my problem i am not getting whot i payed for 1 have reset still the same can not watch can not watch internet programes with low speeds regards trevor

Re: internet speed

Skynet_TX — Fri, 18 Feb 2022 22:24:25 GMT

Hi @trevorjohn,

If you go to the Service Centre what does it show for your estimated speed range. If you log into your router to check your sync speed does this show speeds below that estimated range. If you run a speed test (ideally from both a wired and wireless device so that you can compare), how close are the speed test results to the sync speed shown on your router.

The staff here probably won't be around now until Monday, but they should be able to respond to this post early next week to help.

Re: internet speed

Debbie-TalkTalk — Mon, 21 Feb 2022 06:56:11 GMT

Hi Trevor

I'm sorry to hear this.

I've optimised your connection and the line is now in sync at 5.1mb.

Please let us know how the connection compares.

Thanks

Debbie