topic Re: Firmware upgrade for Wifi Hub in Broadband

Firmware upgrade for Wifi Hub

John1901 — Fri, 18 Feb 2022 13:55:30 GMT

I was wondering if there was an update available to the firmware on my router. The current version is showing as SG4K10002828t. I think I have seen that there is an update available but am not sure.

I ask the question because I find I have to quite regularly reboot the router to get good performance (at least once per week) and was hoping an update may help.

Thanks

Re: Firmware upgrade for Wifi Hub

KeithFrench — Fri, 18 Feb 2022 14:52:19 GMT

I would guess that your firmware was updated recently due to VPN problems. V130 was put on hold & no dates for any newer firmware has been released as yet. None of this will be causing your problems. Please can you explain in more detail as to what leads up to you having to reboot the router to bring your speeds up?

Re: Firmware upgrade for Wifi Hub

John1901 — Fri, 18 Feb 2022 15:03:29 GMT

Thanks Keith

It's good to know that I am up to date as far as software goes.

It's hard to say what leads up to the router needing to be rebooted. It seems worse when my daughters are home and there is more activity on the wifi. I'll monitor and see if there is a pattern and report back.

Re: Firmware upgrade for Wifi Hub

KeithFrench — Fri, 18 Feb 2022 15:16:14 GMT

What I need to know is just before you reboot next time, what is the speed recorded by your Sagemcom? To find this out log into it & look at the speeds quoted in the initial dashboard area.

When you get the problem is it only over WiFi connected devices or wired (Ethernet) ones as well?

Re: Firmware upgrade for Wifi Hub

John1901 — Fri, 18 Feb 2022 15:28:20 GMT

Hi Keith

I see what you mean. I believe the speed quoted when you log in to the Sagecom is always really good. It is currently showing 69.0 and 20.0. We only have a TV box plugged into router and that is always fine. The problem only seems to be with the wifi.

John

Re: Firmware upgrade for Wifi Hub

KeithFrench — Fri, 18 Feb 2022 15:30:19 GMT

Thanks for that, I can help a lot with this.

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

Have you had TalkTalk’s Wi-Fi optimisation disabled on your Sagemcom FAST5364 router? When this is enabled, as it is by default, it has the power to override any Wi-Fi configuration changes that I might suggest that you need to make. This will not help rectify this type of problem if Wi-Fi Optimisation is allowed to change my suggested settings. Only TalkTalk can do this for you, you cannot do it yourself. If not, just request they disable this for you in your reply.

The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: Firmware upgrade for Wifi Hub

John1901 — Fri, 18 Feb 2022 16:06:22 GMT

Hi Keith

I haven't had Talktalk's wi-fi optimisation disabled.

Please could Talktalk switch this off and then we can follow your guide?

Thanks

John

Re: Firmware upgrade for Wifi Hub

KeithFrench — Fri, 18 Feb 2022 16:08:02 GMT

I'll ask TalkTalk to turn this off for you (may not be until after the weekend & when off, I'll send the other stuff over.

Re: Firmware upgrade for Wifi Hub

Debbie-TalkTalk — Mon, 21 Feb 2022 07:11:45 GMT

Hi John and @KeithFrench

The WIFI optimisation has now been switched off.

Thanks

Debbie

Re: Firmware upgrade for Wifi Hub

KeithFrench — Mon, 21 Feb 2022 09:16:26 GMT

Thanks @Debbie-TalkTalk

@John1901 I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this just puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so as I can find it easily.

Re: Firmware upgrade for Wifi Hub

John1901 — Mon, 21 Feb 2022 09:57:47 GMT

Thanks Keith

I will have read through this later today. I already have NetSpot installed.

I moved my router yesterday to the other end of the living room. It had previously been behind the TV.

John

Re: Firmware upgrade for Wifi Hub

John1901 — Mon, 21 Feb 2022 13:51:04 GMT

Hi Keith

I hope these make sense!

The 2 SSIDs beginning with Talktalk are me and the one beginning with Direct is my printer.

Thanks

John

Re: Firmware upgrade for Wifi Hub

KeithFrench — Mon, 21 Feb 2022 14:54:36 GMT

Your signal strength is very low, partly due to the printer's WiFi obliterating the router's 2.4GHz signal as it is of greater amplitude & using the same channel. Initially, I would move the router to channel 1 & see what happens.

Re: Firmware upgrade for Wifi Hub

ferguson — Mon, 21 Feb 2022 14:59:26 GMT

@John1901 Can I ask if you use any other devices apart from Apple ones to connect to the printer wirelessly?

Re: Firmware upgrade for Wifi Hub

KeithFrench — Mon, 21 Feb 2022 15:03:26 GMT

Hi @John1901

If an HP printer, I always turn WiFi Direct off on them, as you do not ususally need it. Then you send the print job via the router, this frees up a bit of the congestion.

Re: Firmware upgrade for Wifi Hub

ferguson — Mon, 21 Feb 2022 15:04:40 GMT

@KeithFrench That is very much what I was driving at, just wasn't sure how it copes with other devices.

Re: Firmware upgrade for Wifi Hub

KeithFrench — Mon, 21 Feb 2022 15:06:36 GMT

Hi @ferguson yes, I thought you were. Windows PC's might have to have their drivers reinstalled to pick up the router's SSID rather than the printer's own SSID. Android's normally use an HP app to do it. As for Apple, well you're the expert there.

Re: Firmware upgrade for Wifi Hub

ferguson — Mon, 21 Feb 2022 15:08:44 GMT

With Apple no drivers or added apps are required, AirPrint does it all for you. 🙂

Re: Firmware upgrade for Wifi Hub

KeithFrench — Mon, 21 Feb 2022 15:29:12 GMT

Does it print via the router or via the "Direct" SSID of the printer like that?

Re: Firmware upgrade for Wifi Hub

ferguson — Mon, 21 Feb 2022 15:32:44 GMT

Via the router.