topic Re: Device reset. Cause: System reset due to kernel panic? in Broadband

Device reset. Cause: System reset due to kernel panic?

sirsimonuk — Sat, 19 Feb 2022 18:54:31 GMT

now and then i get AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic, Terminal:OTHER message on my router log but also the router just restarts itself

as probable on my account the router is new less than 1 month, but what is causing this to happen

help welcome

Re: Device reset. Cause: System reset due to kernel panic?

Skynet_TX — Sat, 19 Feb 2022 19:16:00 GMT

Hi @sirsimonuk,

This is a known issue that affects a small number of Huawei DG8041W routers running firmware version 1.05t, when the staff here are back next week they will be able to push firmware version 1.06t to your router, that will fix this issue for you.

Re: Device reset. Cause: System reset due to kernel panic?

sirsimonuk — Sat, 19 Feb 2022 19:17:48 GMT

thanks for reply

Re: Device reset. Cause: System reset due to kernel panic?

Debbie-TalkTalk — Mon, 21 Feb 2022 08:52:39 GMT

Hi sirsimonuk

Apologies for this.

I've made a change to the firmware version. Please can you retest and let us know how the connection compares.

Thanks

Debbie

Re: Device reset. Cause: System reset due to kernel panic?

sirsimonuk — Mon, 21 Feb 2022 08:53:03 GMT

thanks for sorting it , just seen firmware updated

Re: Device reset. Cause: System reset due to kernel panic?

sirsimonuk — Mon, 21 Feb 2022 08:54:18 GMT

if it was down to the firmware then should now be fine as only did it now n then sometimes weeks in-between

Re: Device reset. Cause: System reset due to kernel panic?

Debbie-TalkTalk — Mon, 21 Feb 2022 08:55:08 GMT

Hi sirsimonuk

No problem. Please let us know how you get on.

Thanks

Debbie 🙂

Re: Device reset. Cause: System reset due to kernel panic?

Markrg71 — Fri, 07 Apr 2023 08:15:27 GMT

Hi folks,

So glad I've found this messageboard after lots of head scratching. I have the same same router with my contract and have been experiencing the same issue with on average of a once a day system reboot due to ',AlarmLevel:Error,Device reset. Cause: System reset due to kernel panic'. Is there any chance of a firmware fix? Software version is running as v1.05t.

Many thanks in advance.

Re: Device reset. Cause: System reset due to kernel panic?

AllyM — Fri, 07 Apr 2023 09:29:26 GMT

@Markrg71 ,

There is a very good chance staff will update your router firmware if you start your own topic on the forum. To avoid confusion, they generally only reply to the OP of the thread and this one being over a year old will certainly not be in their current workflow any more anyway.

You should also update your forum profile with your personal details and your TalkTalk landline number in order that they are able to identify your account (don't post personal details on the thread though).

Also bear in mind that support on this forum is not "real time" and staff will likely not be back at work until after the holiday weekend so it may take a few days to get a reply.

Re: Device reset. Cause: System reset due to kernel panic?

Markrg71 — Fri, 07 Apr 2023 09:42:25 GMT

Thanks @AllyM AllyM, much appreciated advice. Will do that. Thanks for the reply and have a great weekend.

Re: Device reset. Cause: System reset due to kernel panic?

Debbie-TalkTalk — Mon, 10 Apr 2023 06:57:27 GMT

Hi @Markrg71

I've posted on your topic on the Community.

Thanks