topic Re: router keeps restarting in Broadband

router keeps restarting

lg398 — Sat, 19 Feb 2022 14:26:44 GMT

My router keeps restarting when using the wifi via my laptop (all the lights turn off on the router, then power light then turns red, then the other lights start flashing green). This is happening multiple times a day for a week.

I have tried resetting the router and disconnecting all other devices except the laptop non of which help

There are no problems when I connect the laptop to the router via an ethernet cable, or when I use the laptop on other wifi networks. I have also tried reinstalling the wifi driver on the laptop and carrying out all updates.

I have got talk talk to check the line and they report no problems with the broadband line

Any ideas how i can fix this?

Re: router keeps restarting

KeithFrench — Sat, 19 Feb 2022 14:54:46 GMT

What make/model of router do you have?

Re: router keeps restarting

lg398 — Sat, 19 Feb 2022 16:21:16 GMT

I've got a d link dsl-3782

Re: router keeps restarting

Debbie-TalkTalk — Mon, 21 Feb 2022 08:06:19 GMT

Hi lg398

I'm really sorry to hear this.

I think we should send a different make and model of router for testing. Are you happy for me to arrange this?

Thanks

Debbie

Re: router keeps restarting

lg398 — Mon, 21 Feb 2022 12:57:48 GMT

Yes please that would be great

Laura

Re: router keeps restarting

Karl-TalkTalk — Mon, 21 Feb 2022 13:34:45 GMT

I can see we have now received a cease order from another supplier. As the service is ceasing and you are leaving us, we are unable to dispatch another router.

Thanks

Karl.