topic Re: Wifi but internet drops out? in Broadband

Wifi but internet drops out?

dbeevers — Sat, 29 Jan 2022 11:02:55 GMT

For the past few months i've been having internet issues but only over wifi.

Its quite random when it happens and I only knew about it as I leave an echo on for the dog and when I got home it was off.

Over xmas and being at home I noticed it and found that even though the internet over wifi was off I could screen share over wifi from my laptop to my mac mini which is hard wired to the router and the internet was working.

Eventually it will come back on but its quite annoying.

I've been through all starts and reboots and moved the router and changed channels.

Re: Wifi but internet drops out?

KeithFrench — Sat, 29 Jan 2022 13:14:07 GMT

If it is only over WiFi that the problem exists, it might be WiFi interference. Changing channels without investigating the state of them can make things worse. The problem is possibly only affecting one band with the laptop working over the other.

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Re: Wifi but internet drops out?

Debbie-TalkTalk — Mon, 31 Jan 2022 07:37:37 GMT

Hi dbeevers

Please can you add your TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie

Re: Wifi but internet drops out?

dbeevers — Sun, 06 Feb 2022 15:06:24 GMT

Hi, Think I've added the number.

Re: Wifi but internet drops out?

Debbie-TalkTalk — Mon, 07 Feb 2022 06:55:07 GMT

Hi dbeevers

Thanks for updating your Community Profile.

I can see that you are using the Sagemcom WIFI hub.

Would you like me to switch off the WIFI optimisation so you can test different wireless channels, to see how the connection compares?

Thanks

Debbie

Re: Wifi but internet drops out?

dbeevers — Mon, 07 Feb 2022 17:29:52 GMT

If you could that would be great and I'll see how I get on.

Thanks

Re: Wifi but internet drops out?

Debbie-TalkTalk — Tue, 08 Feb 2022 07:31:36 GMT

Hi dbeevers

Thanks for your reply.

The WIFI optimisation has now been switched off. Please let us know how the connection compares.

Debbie

Re: Wifi but internet drops out?

KeithFrench — Tue, 08 Feb 2022 11:25:08 GMT

If no better, the next stage involves me sending out a guide to you to help you get me some important diagnostic results, so I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Re: Wifi but internet drops out?

dbeevers — Thu, 17 Feb 2022 19:01:52 GMT

So after living with optimisation off for a while and going from Auto to various set frequencies its still not happening as it did.

Today for instance there was no connection when I came home, I knew because Alexa was off plus I couldn't get online until I did a reboot, as I've said the hardwire works fine just the wifi side of things and this has only been happening since maybe November.

Feel free to send me a guide. Thanks

Re: Wifi but internet drops out?

Debbie-TalkTalk — Fri, 18 Feb 2022 07:01:28 GMT

Hi dbeevers

Apologies for this.

@KeithFrench - could you help please Keith?

Thanks

Re: Wifi but internet drops out?

KeithFrench — Fri, 18 Feb 2022 09:24:55 GMT

Hi @Debbie-TalkTalk

Of course, I am happy to help. However, I did offer my help several times, but so far @dbeevers has not accepted my offer.

Re: Wifi but internet drops out?

Debbie-TalkTalk — Fri, 18 Feb 2022 09:26:05 GMT

Thanks Keith. I think they asked yesterday for your guide please.

Debbie

Re: Wifi but internet drops out?

KeithFrench — Fri, 18 Feb 2022 09:27:41 GMT

Hi @dbeevers @Debbie-TalkTalk

Sorry, I must have missed that.

I will PM you a link for a guide of mine on Wi-Fi interference & initially look at the section called "Are you suffering from interference – prove it first". This section includes full details of Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Do not worry about interpreting the results, I will do that for you.

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this just puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so as I can find it easily.

Re: Wifi but internet drops out?

Debbie-TalkTalk — Fri, 18 Feb 2022 09:29:10 GMT

Thanks again Keith 🙂

Re: Wifi but internet drops out?

dbeevers — Fri, 18 Feb 2022 11:16:31 GMT

Thanks Keith.

Late replies are due to work plus trying different settings over a period of time rather than throwing my hands up after an hour and giving in 😂.

I've downloaded your PDF, thanks, and have time tomorrow morning to have a look at it and send stuff to you, thanks for your help.

David

Re: Wifi but internet drops out?

KeithFrench — Fri, 18 Feb 2022 11:24:27 GMT

No worries David, whenever will be fine.

Re: Wifi but internet drops out?

KeithFrench — Sun, 20 Feb 2022 13:06:08 GMT

I have been doing some diagnostics via PMs & although the interference is not as bad, some devices still keep dropping out. Just to be on the safe side, please could we try a replacement router to at least rule that out?

Re: Wifi but internet drops out?

Chris-TalkTalk — Mon, 21 Feb 2022 13:06:58 GMT

Hi David,

Would you like me to send a router to test with as per Keith's advice?

Chris

Re: Wifi but internet drops out?

dbeevers — Mon, 21 Feb 2022 21:35:41 GMT

Hi Chris,

That would be great.

Thanks David

Re: Wifi but internet drops out?

Karl-TalkTalk — Tue, 22 Feb 2022 08:50:23 GMT

Router is now on the way to you.

Regards,

Karl.