topic Re: High Ping in Broadband

High Ping

AdamH1 — Mon, 21 Feb 2022 19:48:22 GMT

When playing online games I'm experiencing ping that I believe is much higher than it reasonably should be (usually 90+ on EU servers which occasionally dips to 70) and with this there also comes consistent spikes up to 200 every 5-10 minutes.

Considering I've got people close to be who get better connection to NA servers than I do to EU servers I'm wondering what the problem is as it's starting to make the games unplayable due to the disadvantage.

Re: High Ping

Skynet_TX — Mon, 21 Feb 2022 20:09:02 GMT

Hi @AdamH1,

Are you testing this with a wired or wireless connection ?

For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk staff on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

Re: High Ping

AdamH1 — Mon, 21 Feb 2022 20:12:26 GMT

Wired connection. Playing in the last 30 minutes its been 80-100 switching rapidly and never settling at one ping value

Re: High Ping

Skynet_TX — Mon, 21 Feb 2022 20:17:03 GMT

Have you tried switching the router off for over 30 minutes, this will ensure you get a new session when you switch it back on, this can sometimes help with random latency issues.

Re: High Ping

Chris-TalkTalk — Tue, 22 Feb 2022 09:59:44 GMT

Hi AdamH1,

Could you try Skynet_TX's suggestion, if you haven't already, and let us know how you get on

Chris

Re: High Ping

AdamH1 — Tue, 22 Feb 2022 21:18:20 GMT

The ping has gone down to around 60 but I'm still getting spikes up to between 100-200

Re: High Ping

Chris-TalkTalk — Wed, 23 Feb 2022 09:16:02 GMT

OK, thanks for trying that. Are you experiencing any problems with your telephone service. any noise on the line?

Chris