topic Re: Broken router in Broadband

Broken router

Maxwild — Mon, 21 Feb 2022 08:13:28 GMT

The router is on with a white light but it doesn't work.

Devices can connect to it and occasionally it works but then speed test gives good download but zero upload and reports 'failure to connect'

Re: Broken router

Karl-TalkTalk — Mon, 21 Feb 2022 12:39:24 GMT

Can you please add your home phone number to your 'Community Profile' so I can pick this up for you.

Thanks

Karl.

Re: Broken router

Maxwild — Mon, 21 Feb 2022 20:55:15 GMT

Phone number updated

I have received a message that engineers have located and cured problem. Trouble is that nothing has changed.

Connection is intermittent.

When connected download is at full speed but then upload is at 0.00 and connection is dropped.

Please will you escalate this problem.

Thanks

Re: Broken router

Chris-TalkTalk — Tue, 22 Feb 2022 09:26:50 GMT

Hi Maxwild,

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Broken router

Maxwild — Tue, 22 Feb 2022 09:45:24 GMT

No problem with the land line.

But still no improvement in the intermittent performance of broadband.

Re: Broken router

Chris-TalkTalk — Tue, 22 Feb 2022 13:35:55 GMT

OK thanks. Could you switch your router off and leave it off for at least 30 minutes then switch back on and monitor to see if there's any improvement. Please let us know how you get on

Chris

Re: Broken router

Maxwild — Tue, 22 Feb 2022 16:34:23 GMT

Thanks for this advice.
It has worked!

Even Alexa is listening to our requests again!

Latest Speedtest

5ms Ping, 0ms Jitter, 37.6Mbps Down and 6.9Mbps Up

Thanks aagain

Max

Re: Broken router

Debbie-TalkTalk — Wed, 23 Feb 2022 07:22:21 GMT

Hi Max

That's great, thanks for letting us know 🙂

Debbie