topic Re: Broadband totally down in Broadband

Broadband totally down

Qwghlm — Thu, 24 Feb 2022 09:13:20 GMT

Hi,

Would an admin please run a check on my line?

Broadband is totally down, phone okay.

I’ve tried the new router, same thing.

Re: Broadband totally down

Karl-TalkTalk — Thu, 24 Feb 2022 09:21:19 GMT

Tests are clear, but there was maintenance on your circuit overnight. We now have reports from approx 9 other customers in your area whose services are also affected so our teams have alerted our incidents teams to pick this up asap.

Thanks

Karl.

Re: Broadband totally down

Qwghlm — Thu, 24 Feb 2022 09:25:17 GMT

Okay, thanks Karl

Re: Broadband totally down

Qwghlm — Thu, 24 Feb 2022 09:26:24 GMT

Just a thought, how can tests be clear when 10 of us have no connection?

Re: Broadband totally down

Karl-TalkTalk — Thu, 24 Feb 2022 09:37:04 GMT

Tests are clear across the line, but there is no sync. Our incidents teams have advised they are aware of the issue following on from overnight works and engineers are now investigating.

Thanks

Karl.

Re: Broadband totally down

Qwghlm — Thu, 24 Feb 2022 10:37:36 GMT

Okay, that makes sense then if there is no sync...

Re: Broadband totally down

Karl-TalkTalk — Thu, 24 Feb 2022 11:10:44 GMT

No Problem

Karl

Re: Broadband totally down

Qwghlm — Thu, 24 Feb 2022 11:55:25 GMT

All back up and OK now, thank you...

Re: Broadband totally down

Karl-TalkTalk — Thu, 24 Feb 2022 12:04:50 GMT

Excellent, glad to hear it,

Karl.

Re: Broadband totally down

Qwghlm — Thu, 24 Feb 2022 14:30:30 GMT

Spoke too soon, it’s down again.

Re: Broadband totally down

Chris-TalkTalk — Thu, 24 Feb 2022 14:37:52 GMT

Hi Qwghlm,

I'm sorry to hear that you're still experiencing problems, what colour is the light on your router?

Chris

Re: Broadband totally down

Qwghlm — Thu, 24 Feb 2022 14:47:16 GMT

Flashing red/white

Re: Broadband totally down

Chris-TalkTalk — Thu, 24 Feb 2022 15:03:39 GMT

OK thanks. I've checked and the incident is ongoing, There is an update due later this afternoon, you can find the latest information on the status update page - apologies for any inconvenience

Chris

Re: Broadband totally down

Qwghlm — Thu, 24 Feb 2022 15:05:54 GMT

Okay thanks.

Re: Broadband totally down

Chris-TalkTalk — Thu, 24 Feb 2022 15:08:01 GMT

No problem 🙂