topic Re: DSL 3782 router and Global Protect VPN in Broadband

DSL 3782 router and Global Protect VPN

Sarahw35 — Sat, 19 Feb 2022 13:21:05 GMT

I have a DSL 3782 router and had a lot of issues working from home yesterday, which it turns out was because of the Global Protect VPN that my firm uses. From what I’ve seen the only way round it is to get a new router - I take it no other options have appeared?

Thanks

Re: DSL 3782 router and Global Protect VPN

ferguson — Sat, 19 Feb 2022 13:34:39 GMT

It may also depend on which software version your router is using. This has been flagged to the support team for you, but please bear in mind that they won't be back online until Monday.

Re: DSL 3782 router and Global Protect VPN

Debbie-TalkTalk — Mon, 21 Feb 2022 07:39:51 GMT

Hi Sarah

I'm sorry to hear this.

I have ordered you a different router and a returns bag for your current router.

Please allow 24-48hrs for this to arrive. Let us know how the connection compares with this router.

Thanks

Debbie

Re: DSL 3782 router and Global Protect VPN

Sarahw35 — Mon, 21 Feb 2022 11:35:23 GMT

Great - thanks Debbie.

Re: DSL 3782 router and Global Protect VPN

Debbie-TalkTalk — Mon, 21 Feb 2022 17:23:39 GMT

Hi Sarah

No problem 🙂

Please let us know how you get on.

Thanks

Debbie

Re: DSL 3782 router and Global Protect VPN

Sarahw35 — Thu, 24 Feb 2022 13:34:58 GMT

Hi - the new router was safely received and works fine. I have sent back the old one for reusing/recycling.

Thanks for your help.

Re: DSL 3782 router and Global Protect VPN

Debbie-TalkTalk — Thu, 24 Feb 2022 13:37:33 GMT

Hi Sarah

That's great, thanks for letting us know 🙂

Debbie