topic Re: I need to get my account cancelled tonight in Broadband

I need to get my account cancelled tonight

Lobby22 — Thu, 24 Feb 2022 19:43:29 GMT

I called talk talk on the 14th Feb to cancel my new account as I wanted to stay with BT. The hub has arrived today and BT have informed me tonight the change over is not cancelled. They have informed I need it cancelled tonight or I will be cut off by BT on Monday, how can I get this cancelled tonight as I am not happy.

Re: I need to get my account cancelled tonight

Skynet_TX — Thu, 24 Feb 2022 20:18:29 GMT

Hi @Lobby22,

Customer Services on live chat is available until 9pm.

Re: I need to get my account cancelled tonight

ferguson — Thu, 24 Feb 2022 20:21:54 GMT

You have left this a bit late haven't you? You do have a cooling off period so call 0345 072 0088 after 9:00 tomorrow and they can arrange your cancellation.

Re: I need to get my account cancelled tonight

Arne-TalkTalk — Wed, 02 Mar 2022 11:09:20 GMT

Hi @Lobby22

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards