topic Re: timed out accessing the Admiral Insurance site login in Broadband

Re: timed out accessing the Admiral Insurance site login

STEVERFIELDS — Sun, 20 Feb 2022 12:02:21 GMT

Hi I'm also experiencing timing out on the Admiral Insurance website and I also have a DSL 3782 router. When I use a hotspot and my mobile data I get straight through but not with my talktalk router

Re: timed out accessing the Admiral Insurance site login

STEVERFIELDS — Sun, 20 Feb 2022 12:04:38 GMT

Any help from the support team would be appreciated

Re: timed out accessing the Admiral Insurance site login

martswain — Sun, 20 Feb 2022 14:52:30 GMT

@STEVERFIELDS the staff support team will be back here on Monday morning.

Try clearing all Admiral related cookies in your browser.

The site is working fine from my connection at 1450.

Re: timed out accessing the Admiral Insurance site login

Skynet_TX — Sun, 20 Feb 2022 14:48:59 GMT

Hi @STEVERFIELDS,

No staff are on the community at the weekend, but they should be able to pick this post up early next week.

Have you tried leaving your router switched off for over 30 minutes, to ensure it gets a new session when it is switched back on ?

Re: timed out accessing the Admiral Insurance site login

STEVERFIELDS — Sun, 20 Feb 2022 15:25:37 GMT

Hi all, tried a reset on the router, still to no avail. No problem getting through on my mobile data or if I hook up to my relative talktalk router ( SAGEMCOM rather than DSL3782)

Re: timed out accessing the Admiral Insurance site login

STEVERFIELDS — Sun, 20 Feb 2022 15:26:52 GMT

Also cleared all browsing data, again no change

Re: timed out accessing the Admiral Insurance site login

Karl-TalkTalk — Mon, 21 Feb 2022 11:51:16 GMT

Hi STEVERFIELDS

A new router is on the way so this can be tested.

Karl.

Re: timed out accessing the Admiral Insurance site login

STEVERFIELDS — Mon, 21 Feb 2022 12:17:10 GMT

Many Thanks Karl we will see how it goes

Re: timed out accessing the Admiral Insurance site login

Karl-TalkTalk — Mon, 21 Feb 2022 12:18:28 GMT

No Problem 🙂

Karl

Re: timed out accessing the Admiral Insurance site login

STEVERFIELDS — Fri, 25 Feb 2022 11:02:05 GMT

New SAGECOM router arrived, set up and connection to the Admiral Insurance website straight through - no problems.

Thanks for the help

Re: timed out accessing the Admiral Insurance site login

Karl-TalkTalk — Fri, 25 Feb 2022 11:30:33 GMT

You're Welcome 🙂

Regards

Karl