topic Re: Router powerless in Broadband

Router powerless

Baz2810 — Sun, 27 Feb 2022 19:57:21 GMT

Hi,

My router has no power to it at all. I have tried all the usual ideas.

A replacement will need to be sent asap please.

It's a talk talk WiFi hub.

Many thanks

Baz

Re: Router powerless

martswain — Sun, 27 Feb 2022 20:34:38 GMT

@Baz2810 there are two HUBs, one made by Sagemcom and the other by Huawei.

So staff can identify you, please add your TT landline number to your community profile, click on your avatar at the top RHS of the page and go from there.

Only staff can see your details.

DO NOT post any personal information here in the forum.

Re: Router powerless

Skynet_TX — Sun, 27 Feb 2022 20:36:19 GMT

Hi @Baz2810,

If you have tried the router in a different power socket that you know is working, and it is still dead, the Support Team here will be able to arrange a replacement router for you.

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.

EDIT : Ooops @martswain, looks like we were both typing a reply at the same time !

Re: Router powerless

Baz2810 — Sun, 27 Feb 2022 20:45:35 GMT

Thanks for the info @martswain and @Skynet_TX

I have updated my community details so they can find me now.

Also I have the sagemcom router.

Thanks again for the speedy response. Hope this gets sorted quickly!

Cheers

Baz

Re: Router powerless

Debbie-TalkTalk — Mon, 28 Feb 2022 08:03:02 GMT

Hi Baz

Apologies for this.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

Re: Router powerless

Baz2810 — Mon, 28 Feb 2022 08:09:07 GMT

Hi @Debbie-TalkTalk,

That's great news. Thank you so much for a speedy outcome.

Thanks

Baz

Re: Router powerless

Debbie-TalkTalk — Mon, 28 Feb 2022 08:10:44 GMT

Hi Baz

Ahh you're welcome 🙂

Debbie

Re: Router powerless

Baz2810 — Mon, 28 Feb 2022 20:50:26 GMT

Hi @Debbie-TalkTalk,

Do you have any tracking details for the router at all?

Thanks

Baz

Re: Router powerless

Skynet_TX — Mon, 28 Feb 2022 21:52:19 GMT

You will likely get an email or text from the courier on the day that they are going to deliver it, this will contain tracking info

Re: Router powerless

Baz2810 — Mon, 28 Feb 2022 21:54:06 GMT

Thanks @Skynet_TX

Re: Router powerless

Debbie-TalkTalk — Tue, 01 Mar 2022 06:39:34 GMT

Hi Baz

You should receive a text message.

Thanks

Debbie

Re: Router powerless

Baz2810 — Wed, 02 Mar 2022 08:45:32 GMT

Hi @Debbie-TalkTalk, still no message and no sign of the router. I have no data left on my phone so it's desperate now!

Please can you find out what is happening and let me know?

Many thanks

Baz

Re: Router powerless

Debbie-TalkTalk — Thu, 03 Mar 2022 11:05:46 GMT

Hi Baz

Sorry for the delay.

Have you received the router since your last post?

Thanks

Debbie