topic Re: Router changes password for wifi in Broadband

Router changes password for wifi

madmum71 — Mon, 28 Feb 2022 09:10:21 GMT

Since Thursday I have had my router change the password to the factory one 4 times , it starts by the wifi or internet appearing not to work and then I can't connect and eventually it was telling me the password for wifi was wrong. I checked the router and it had changed the password. This has now become a nearly daily occurrence. Any suggestions please. I have checked the line. The first time it happened it said that there was a problem on the line, did more tests and said it was fine.

Re: Router changes password for wifi

KeithFrench — Mon, 28 Feb 2022 09:15:42 GMT

I have never ever seen anything like this before. Please try doing a factory default of the router's configuration.

Re: Router changes password for wifi

Chris-TalkTalk — Mon, 28 Feb 2022 09:18:28 GMT

Hi madmum71,

As Keith has said, can you try a factory reset and let us know how you get on

Chris

Re: Router changes password for wifi

madmum71 — Mon, 28 Feb 2022 10:14:29 GMT

I have restore factory settings and if this doesn't work I will be upset as this is the second time I have had this problem

Re: Router changes password for wifi

Chris-TalkTalk — Mon, 28 Feb 2022 10:17:43 GMT

OK thanks for trying that. When you say it's the second time that you've had the problem, has it happened with more than one router?

Chris

Re: Router changes password for wifi

madmum71 — Mon, 28 Feb 2022 10:33:47 GMT

This is the second time it has happened with this router, I did ask for a new router but you would not replace this one. it is working at present. But it may start again later or some days or weeks. It starts with us thinking the internet is down, as the tv won't play netflix/ iplayer. Then I realise my phone is not connected and then after testing the phone line I check the router, but some times the light goes orange or it stays white but there is no wifi because the password has gone to the factory one. So I then change it to our set one and then we start again.

Re: Router changes password for wifi

Chris-TalkTalk — Mon, 28 Feb 2022 10:50:21 GMT

OK thanks. Just let us know if you experience the problem again and we'll look into it further

Thanks

Chris