topic Re: Slow Internet in Broadband

Slow Internet

GrahamW — Wed, 23 Feb 2022 14:44:45 GMT

I'm on Fibre35 'guaranteed' to get min 21Mb/s download., actually getting 12.

Ran the online diagnostics to no avail.

Currently paying more than £30 a month for 12 Mb/s - why am I not getting what TT guarantee.

I should add that I was getting around 20 when I first switched to Fibre35 - it's a degradation of TT service over time.

Re: Slow Internet

Karl-TalkTalk — Wed, 23 Feb 2022 14:44:20 GMT

All tests are clear and the profile is set correctly.

Your router is in sync at 12mb, lower than the predicted rate.

Have you tried powering off the router for 30 minutes to clear the session and see if speed is restored.

Thanks

Karl.

Re: Slow Internet

GrahamW — Wed, 23 Feb 2022 14:48:19 GMT

Hi Karl,

Thanks for your speedy reply.

It's a sad indictment of modern life that the thought of turning off my router for 30 mins makes me break into a sweat - I'll turn it off overnight and on again in the morning and see what it's like.

Re: Slow Internet

Karl-TalkTalk — Wed, 23 Feb 2022 15:14:35 GMT

turning the router off for 30 minutes allows the current session to close so when turned back on a new session will start.

Also, check the home phone, make sure the line is clear of any noise or crackles and you have a clean dial tone.

Thanks

Karl.

Re: Slow Internet

GrahamW — Thu, 24 Feb 2022 08:14:51 GMT

Hi Karl,

I turned the router off overnight, this morning it's 13 on TT speedtest and 12 on Speedtest app on my phone.

The phone is fine.

Re: Slow Internet

Karl-TalkTalk — Thu, 24 Feb 2022 08:25:56 GMT

I've a new Hub on the way to you so we can rule out a hardware issue. When this arrives, use all the new cables and filters that come with the router and test at the 'Test Socket' if you have one. If the speeds are still low with the new router then an engineer will be required.

Thanks

Karl.

Re: Slow Internet

GrahamW — Thu, 24 Feb 2022 08:29:38 GMT

Thanks Karl.

Re: Slow Internet

Karl-TalkTalk — Thu, 24 Feb 2022 08:32:17 GMT

No Problem 🙂

Get back to me when this arrives and let me know.

Karl

Re: Slow Internet

GrahamW — Sat, 26 Feb 2022 09:21:32 GMT

18Mb/s up now with the new router - is that as good as I can expect?

Re: Slow Internet

Gliwmaeden2 — Sat, 26 Feb 2022 10:18:04 GMT

Staff will not be back before Monday, @GrahamW.

Support can be reached at 03451 720088 or using Chat:

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

However it could be worth waiting 48 hours to see if the download speed improves with this new router.

Re: Slow Internet

AllyM — Sat, 26 Feb 2022 11:04:24 GMT

@GrahamW wrote:
18Mb/s up now with the new router - is that as good as I can expect?

I'm assuming you mean 18Mbps downstream?

Is this the sync speed you are looking at in the router's DSL stats or download throughput speed via a speedtest?

If it's speed test, how does it compare to the router sync speed and how do wired and wireless speed tests compare? that might help to diagnose where the problem lies.

Re: Slow Internet

Anonymous — Mon, 28 Feb 2022 07:34:35 GMT

Morning,

I'm sorry for the delay. It's possible that DLM may continue to increase the speed if the connection remains stable. What does your predicted speed range show as if you log into Service Centre?

Thanks

Re: Slow Internet

GrahamW — Mon, 28 Feb 2022 10:01:48 GMT

Broadband Speed

Est. speed: 22 Mbps - 27 Mbps
Measured speed today: 13 Mbps

Back to 13 today 😞

Re: Slow Internet

Anonymous — Mon, 28 Feb 2022 10:03:43 GMT

Hello,

Thanks for confirming. Can I just confirm, does the main socket have a test socket please?

Thanks

Re: Slow Internet

GrahamW — Mon, 28 Feb 2022 10:04:56 GMT

No it doesn't.

Re: Slow Internet

Chris-TalkTalk — Mon, 28 Feb 2022 10:16:27 GMT

Hi GrahamW,

How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router and one telephone?

Chris

Re: Slow Internet

GrahamW — Mon, 28 Feb 2022 10:25:50 GMT

One phone socket only phone and router connected.

Going out now for a couple of hours.

Re: Slow Internet

Chris-TalkTalk — Mon, 28 Feb 2022 10:29:22 GMT

OK thanks. When you get back could you let me know if your master socket is the same as any of these in our guide to master sockets

Chris

Re: Slow Internet

GrahamW — Mon, 28 Feb 2022 13:45:06 GMT

Non NTE

Re: Slow Internet

Chris-TalkTalk — Mon, 28 Feb 2022 15:04:00 GMT

OK thanks. Could you disconnect your telephone and then reboot your router and check to see if the speed improves?

Chris