topic Re: F-Secure subscription cancelled??? in Broadband

F-Secure subscription cancelled???

MattiP — Wed, 02 Mar 2022 21:05:51 GMT

Hi everyone,

I've just renewed my broadband package for another 18 months, and I think the call centre agent, has missed understood me when he asked about if I wanted to continue with the Safe Cover protection.

I said yes, I would like to continue with the 1 device cover, not the 10 device cover but he's removed it entirely and now my cover has expired, and I have no security protection.

How can I resolve this quickly, without incurring any penalties?

Re: F-Secure subscription cancelled???

Gliwmaeden2 — Wed, 02 Mar 2022 22:19:57 GMT

It's no longer available, free, for just one device, @MattiP.

You have to pay for it and it can cover up to 10 devices.

Re: F-Secure subscription cancelled???

Ady-TalkTalk — Thu, 03 Mar 2022 07:35:31 GMT

Hi MattiP, as Gliwmaeden2 has so rightly said the free for 1 licence is no more. It's 10 licences for £4 per month now.

Ady