topic Re: VPN Connection issues in Broadband

VPN Connection issues

martinstevenson87 — Thu, 03 Mar 2022 12:55:40 GMT

Hi,

I can no longer connect to my work VPN. VPN settings are correct, and are running with 50+ people connected, with space for more. I've tried 3 different VPN connections and non-work. I've also restarted my router and laptop.

I have seen another post regarding loss of VPN after a change in the router firmware. Can you please look into this asap and update my firmware as per those other users if that is the issue?

Being unable to connect to my VPN is stopping me working at the moment.

Thanks

Martin

Re: VPN Connection issues

KeithFrench — Thu, 03 Mar 2022 13:16:32 GMT

Which make/model of router are you using & crucially what version of firmware (often called software) is it running?

Re: VPN Connection issues

martinstevenson87 — Thu, 03 Mar 2022 13:47:47 GMT

Hi,

Thanks for the reply. Took a while to find.

Hardware - FAST5364

Software - SG4K100130

Re: VPN Connection issues

Debbie-TalkTalk — Thu, 03 Mar 2022 15:13:15 GMT

Hi Martin

Apologies for this.

Please can you update your Community Profile to include your name and TalkTalk landline number.

Thanks

Debbie

Re: VPN Connection issues

KeithFrench — Thu, 03 Mar 2022 15:16:00 GMT

I see that Debbie is already on the case, your problems will be all solved soon.

Re: VPN Connection issues

martinstevenson87 — Thu, 03 Mar 2022 15:29:26 GMT

Hi Debbie,

That should be done now. Let me know if you need anything else.

Thanks,

Martin

Re: VPN Connection issues

martinstevenson87 — Thu, 03 Mar 2022 18:45:25 GMT

Hi Debbie, can you let me know whether you are able to fix this issue? I have lost a day of work already, and need this issuing fixing asap please.

Kind regards,

Martin

Re: VPN Connection issues

Skynet_TX — Thu, 03 Mar 2022 20:55:43 GMT

Hi @martinstevenson87,

The support team will be back in the morning, hopefully they will be able to change some firmware settings to resolve this issue for you.

Re: VPN Connection issues

Debbie-TalkTalk — Fri, 04 Mar 2022 06:48:18 GMT

Hi Martin

Thanks for updating your Community Profile.

I've made a change to the firmware, please can you retest and let us know how you get on.

Thanks

Debbie