topic Re: Not able to connect to office VPN in Broadband

Not able to connect to office VPN

ashuporwal — Thu, 03 Mar 2022 23:14:22 GMT

Hi There

I am using Talktalk broadband from last 8 months and since starting I am not able to connect to my office network. I tried connecting my laptop at my friend's place and with my mobile and it works fine.

Couple of my friends also tried to connect there laptop using my TalkTalk broadband and they are also not able to connect to VPN.

I was doing some reading and came to know that this has to do with the router which I am having.
I would like to request to replace router with the new one as it has solved the issue for other customers as well. Please find attached evidence for the same.

Skynet_TX Debbie-TalkTalk

Could you please help in this as I am facing this issue since long time and tried all the methods to get in touch but no luck 😞

Re: Not able to connect to office VPN

Skynet_TX — Thu, 03 Mar 2022 23:33:49 GMT

Hi @ashuporwal,

What model of router do you have, and what VPN software are you using ?

Re: Not able to connect to office VPN

ashuporwal — Fri, 04 Mar 2022 06:32:19 GMT

Hi There,

I am having D-Link model DSL-3782 router.

and we are using NBS Standard VPN and VPN type is IKEv2.

Kindly let me know if require more details from my side.

Re: Not able to connect to office VPN

Debbie-TalkTalk — Fri, 04 Mar 2022 07:49:58 GMT

Hi ashuporwal

I have ordered you a different make and model of router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Not able to connect to office VPN

ashuporwal — Sat, 05 Mar 2022 14:15:29 GMT

Hi Debbie, Thank you for your help in this. I got the router this morning and tried connecting to VPN as well and it's working absolutely fine with new router. Thank you so much for your help in this.

Re: Not able to connect to office VPN

Debbie-TalkTalk — Mon, 07 Mar 2022 06:32:48 GMT

Hi ashuporwal

I'm so glad to hear this 🙂

Thanks for letting us know.

Debbie