topic Re: Fast Broadband too slow for Ring doorbell in Broadband

Fast Broadband too slow for Ring doorbell

jackjohnson — Tue, 01 Mar 2022 16:34:44 GMT

I have just bought a Ring 4 for peace of mind as I’m newly disabled.

I am on “Fast Broadband” because fibre is not available at my location.

The expected download speed of my service is adequate at 22 Mbps, but the upload speed a mere 1 Mbps meaning that live view simply doesn’t work before the visitor has already given up and walked away.

Is there anything at all I can do, such as sacrificing some download speed for upload?

I have the FAST 5364-3.T8 (version SG4K10002816t).

Thanks all.

Re: Fast Broadband too slow for Ring doorbell

martswain — Tue, 01 Mar 2022 17:24:19 GMT

Sorry to tell you the answer is no.

The maximum theoretical upload speed on an ADSL2+ standard is 1.4 Mbps, but TT seem to use a profile where the upload is capped at 1 Mbps.

Re: Fast Broadband too slow for Ring doorbell

Debbie-TalkTalk — Wed, 02 Mar 2022 06:52:56 GMT

Hi jackjohnson

I can see that martswain has answered your question in regards to upload speed.

Thanks

Debbie

Re: Fast Broadband too slow for Ring doorbell

jackjohnson — Wed, 02 Mar 2022 13:19:46 GMT

Thank you both.

Is there any way of finding out when/if fibre will be available to me?

Re: Fast Broadband too slow for Ring doorbell

martswain — Wed, 02 Mar 2022 13:22:59 GMT

@jackjohnson have look in Offers and Upgrades in your TT online account.

Check what is available at your address using this checker.

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

Re: Fast Broadband too slow for Ring doorbell

Debbie-TalkTalk — Wed, 02 Mar 2022 13:23:45 GMT

Hi jackjohnson

If you log into My Account, can you see anything under offers and upgrades?

Re: Fast Broadband too slow for Ring doorbell

Debbie-TalkTalk — Wed, 02 Mar 2022 13:24:45 GMT

SNAP @martswain 🙂

Re: Fast Broadband too slow for Ring doorbell

jackjohnson — Wed, 02 Mar 2022 13:45:52 GMT

Thanks all.

The bt checker does indicate fibre is available; thank you for that link.

"Offers and Upgrades" is interesting... As previously mentioned I'm disabled and have telecare on my landline.

If I say I need a landline, I am offered "SuperSafe Security Boost", no fibre of any speed. If I change that to no landline required I am offered both "FTTP 150 Data Only" and "FTTP 500 Data Only".

I do need a landline.

Re: Fast Broadband too slow for Ring doorbell

Debbie-TalkTalk — Wed, 02 Mar 2022 13:49:41 GMT

Hi jackjohnson

If you give our Loyalty Team a call then they can check this for you.

Thanks

Debbie

Re: Fast Broadband too slow for Ring doorbell

jackjohnson — Wed, 02 Mar 2022 15:09:22 GMT

I'm in a live chat but I'm told that if I have a landline it is not available to me.

"We have Fibre to the premises which is Future Fibre and that is what is available in your area.

We also have Fibre to the cabinet which does include landline and that is currently not available on your area.

You are in an area only where only Future Fibre is available ."

Re: Fast Broadband too slow for Ring doorbell

Chris-TalkTalk — Thu, 03 Mar 2022 08:39:03 GMT

Hi jackjohnson,

I'm sorry to hear that you can't upgrade to a fibre service with a landline, does the ring doorbell give a minimum required upstream speed?

Chris

Re: Fast Broadband too slow for Ring doorbell

jackjohnson — Thu, 03 Mar 2022 12:42:49 GMT

Hi, and thank you.

It recommends 2 Mbps. I thought less may provide choppy (but acceptable) video, but in reality the visitor walks away before the live video feed even appears.

Re: Fast Broadband too slow for Ring doorbell

Chris-TalkTalk — Thu, 03 Mar 2022 14:51:34 GMT

OK thanks, I can see that you upstream speeds don't match the recommended but I can also see that local wifi channels are congested which could, at least in part, be contributing to the problem. Is the ring door bell near the router?

Chris

Re: Fast Broadband too slow for Ring doorbell

jackjohnson — Thu, 03 Mar 2022 16:10:16 GMT

Hi, and thanks for the reply.

I've used an app (WifiAnalyzer) and used the recommended channels. It made no discernible difference.

Re: Fast Broadband too slow for Ring doorbell

Debbie-TalkTalk — Fri, 04 Mar 2022 07:03:33 GMT

Hi jackjohnson

@KeithFrench provides really good advice on improving wireless performance.

Could you help please Keith?

Thanks

Re: Fast Broadband too slow for Ring doorbell

KeithFrench — Fri, 04 Mar 2022 09:51:34 GMT

Hi @jackjohnson

If you would like to send me screenshots from this analyser, then I will take a look at them for you.

I will need to know which network name(s) (SSID) is/are your one(s). Please get screenshots (most Android devices can take a screenshot with the simultaneous pressing of the power & volume down keys, but some require volume up, not down) of these views outlined over the next below:-

Channel graph (2.4GHz)
Channel graph (5GHz)
Time graph (let it run for 5 mins before taking the screenshot)
AP List

Please post the screenshots that I have requested in my guide (no photos please they can be difficult to read as text can get out of focus when zoomed), from the analyser you are using (also in my attached guide). Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large. If they are too small, I will not be able to read them & although I can enlarge them, this just puts the text out of focus. If you prefer PM them to me. If you do PM me, then please add a link in there to this thread, so as I can find it easily.

Re: Fast Broadband too slow for Ring doorbell

Debbie-TalkTalk — Fri, 04 Mar 2022 09:53:25 GMT

Thanks @KeithFrench 🙂

Re: Fast Broadband too slow for Ring doorbell

jackjohnson — Fri, 04 Mar 2022 16:01:37 GMT

Thanks @KeithFrench

I wlll send you a message.

Re: Fast Broadband too slow for Ring doorbell

KeithFrench — Fri, 04 Mar 2022 16:05:39 GMT

No problem.

Re: Fast Broadband too slow for Ring doorbell

jackjohnson — Thu, 10 Mar 2022 16:37:06 GMT

Thanks @KeithFrench

Your suggested changes did improve things, but unfortunately I am still crippled by the infrastructure.