topic Re: internet cutting out in Broadband

internet cutting out

Sunshine6 — Fri, 04 Mar 2022 13:19:58 GMT

My internet works for a 2MINS and then it stops. Only restarting the laptop makes it work. THis happened last month too.

Re: internet cutting out

martswain — Fri, 04 Mar 2022 13:24:56 GMT

Sounds like an issue with your laptop unless other devices are showing the same issue.

Are you connecting via WiFi or LAN cable ?

What router do you have and what do the indicator lights show when the "internet stops" ?

Re: internet cutting out

Anonymous — Fri, 04 Mar 2022 13:26:14 GMT

Hello,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault. Can I just confirm, does this also happen if you connect wired? Do any lights change on the router when this happens?

Thanks

Re: internet cutting out

Sunshine6 — Fri, 04 Mar 2022 19:37:53 GMT

It is ok now. Sorry to have bothered you.

Re: internet cutting out

Anonymous — Mon, 07 Mar 2022 07:23:25 GMT

Morning,

It's ok. Please let us know if you need any assistance 🙂

Thanks