topic Re: DNS Issues random disconnects in Broadband

DNS Issues random disconnects

wpa_2 — Thu, 03 Mar 2022 21:55:04 GMT

Every now and then I lose internet its only briefly but can be a little annoying.

I added some logs in screenshot form I attached to this post.

Another other information need just ask.

TalkTalk Wi-Fi Hub
version SG4K100130

Hardware Version >> FAST5364 3.00

Software Version >>

SG4K100130

Cheers

Re: DNS Issues random disconnects

Debbie-TalkTalk — Fri, 04 Mar 2022 07:27:07 GMT

Hi wpa_2

I'm really sorry to hear this.

The firmware your router currently has should resolve the reported DNS issues.

I've completed a line test which hasn't detected any faults but I can see some re connections.

Would you like me to send a Huawei WIFI hub to see how the connection compares?

Thanks

Debbie

Re: DNS Issues random disconnects

wpa_2 — Fri, 04 Mar 2022 07:28:40 GMT

If you think that would solve the issues then yes I'm willing to give it ago.

thanks for the swift reply.

Re: DNS Issues random disconnects

Debbie-TalkTalk — Fri, 04 Mar 2022 07:35:53 GMT

Hi wpa_2

Thanks for you reply.

The Huawei WIFI hub is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: DNS Issues random disconnects

wpa_2 — Sun, 06 Mar 2022 11:20:22 GMT

Received router have not tested it yesterday but just to say its the same as what I already have so is it still worth trying?>

Cheers

Re: DNS Issues random disconnects

ferguson — Sun, 06 Mar 2022 11:26:10 GMT

The Huawei looks superficially similar to the Sagemecom, but has an all black fascia as opposed to bronze holes, so have you in fact got the same model?

Re: DNS Issues random disconnects

wpa_2 — Sun, 06 Mar 2022 11:29:35 GMT

You are correct it is different, I shall test it now then thank you very much.

Re: DNS Issues random disconnects

ferguson — Sun, 06 Mar 2022 11:30:37 GMT

No worries.

Re: DNS Issues random disconnects

wpa_2 — Sun, 06 Mar 2022 12:33:00 GMT

Shall I return the old return using the prepaid envelope, This router seems a lot better already I like the advanced settings on the new one.

I shall monitor my internet over next couple of days and report back.

Cheers

Re: DNS Issues random disconnects

Gliwmaeden2 — Sun, 06 Mar 2022 13:09:49 GMT

When you do return the old router keep a record of the tracking number and a certificate of posting, @wpa_2.

The recording and processing of returned routers often get delayed at Talktalk's end, resulting in them sending out a bill for £50....

So hang onto the paperwork!

Re: DNS Issues random disconnects

wpa_2 — Sun, 06 Mar 2022 14:53:48 GMT

I shall defo do that thank you for the tip. 🙂

Re: DNS Issues random disconnects

Debbie-TalkTalk — Mon, 07 Mar 2022 06:46:47 GMT

Hi wpa_2

How has the connection been since you connected the replacement router?

Thanks

Debbie