topic Re: VPN Connection problem again in Broadband

VPN Connection problem again

Stebb — Fri, 04 Mar 2022 19:39:47 GMT

I cannot connect to VPN again. The issue would appear to be with the router - VPN server end is OK and I can connect via a different router/ phone hot spot etc. I had this problem a few weeks ago and you changed some settings remotely on the router which put it right but now I can't connect again. Please advise as soon as possible.

Re: VPN Connection problem again

Skynet_TX — Fri, 04 Mar 2022 20:13:01 GMT

Hi @Stebb,

The Support Team here probably won't be around now until Monday, but they should be able to respond to this post early next week to help.

Re: VPN Connection problem again

Debbie-TalkTalk — Mon, 07 Mar 2022 07:44:19 GMT

Hi Stebb

I'm really sorry about this.

I've made a change to the firmware, please can you retest and let us know how you get on.

Thanks

Debbie

Re: VPN Connection problem again

Stebb — Tue, 08 Mar 2022 21:55:44 GMT

Hi Debbie,

Sorry for the late response, yes the VPN appears to be working again. Thank you for your help.

Re: VPN Connection problem again

Debbie-TalkTalk — Wed, 09 Mar 2022 06:04:46 GMT

Hi Stebb

I'm so glad to hear this, thanks for letting us know.

Debbie 🙂