topic Re: Broadband equipment has not arrived in Broadband

Broadband equipment has not arrived

j-l-richards — Mon, 07 Mar 2022 06:18:46 GMT

My installation is meant to be happening this afternoon but my router has not arrived and it was expected to be here before the weekend. If I log into my account I either get an error message or a blank page.

Re: Broadband equipment has not arrived

martswain — Mon, 07 Mar 2022 06:37:11 GMT

@j-l-richards try another browser for your online account.

Opera and Brave have known issues, Chrome with no extensions or blockers running and pop-ups allowed works fine.

Re: Broadband equipment has not arrived

j-l-richards — Mon, 07 Mar 2022 06:58:42 GMT

@martswain Even on Chrome it takes a little while to load then just gives me an error page.

Re: Broadband equipment has not arrived

Anonymous — Mon, 07 Mar 2022 09:16:51 GMT

Morning,

Can I just confirm, is this for a Future Fibre installation?

Thanks

Re: Broadband equipment has not arrived

j-l-richards — Mon, 07 Mar 2022 09:18:17 GMT

@Anonymous Morning, yes it is.

Re: Broadband equipment has not arrived

Anonymous — Mon, 07 Mar 2022 09:20:57 GMT

Hello,

Ok thanks for confirming. I'd recommend contacting the Future Fibre Team directly via Live Chat as they will be able to look into this for you. I've included a help guide below which has the live chat link at the bottom of the page and they are available from 9am today.

Your Future Fibre Support Hub

Thanks