Replacement Router Missing in transit

Coleput2022 — Tue, 08 Mar 2022 12:12:40 GMT

Hi I spoke to technical support on 1 March about my internet and home phone no longer working. They confirmed I needed a new router and that one would be sent out within 24-48 hours. Nothing has arrived to date. Spoke to Lisa in Tech Support yesterday who confirmed an issue with the delivery company. She said she was re-ordering the router for me. But I haven't received any sort of confirmation email so would like this checked as I have been without internet for 8 days already. Can someone check to make sure the order has gone through properly this time and my router is definitely going to arrive?!

Re: Replacement Router Missing in transit

Debbie-TalkTalk — Tue, 08 Mar 2022 12:19:24 GMT

Hi Coleput2022

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this for you.

Thanks

Debbie

topic Re: Replacement Router Missing in transit in Broadband

Replacement Router Missing in transit

Re: Replacement Router Missing in transit