topic Re: Limited Upstream/Downstream speed in Broadband

Limited Upstream/Downstream speed

b74413 — Wed, 09 Feb 2022 19:46:05 GMT

Hello,

We are on the fibre 65 package. We’ve had many issues with our internet speed and at most we get 43mb/s.

In the talk talk Wifi hub our values are:

Downstream:

Actual rate (Kbps): 45345

Maximum rate (Kbps) : 43793

Noise margin (dB): 3.10

Attenuation (dB): 18.10

Power (dBm): 13.00

Upstream:

Actual rate (Kbps): 2090

Maximum rate (Kbps) : 2090

Noise margin (dB): 7.20

Attenuation (dB): 0.00

Power (dBm): 4.70

The speed tests showed this:

This was following the recommended steps online and resetting the router. We don’t turn off the router otherwise.

Our downstream rate has never been above 45000kbps but it’s above the minimum guaranteed speed so talk talk won’t do anything about it.
Our upstream rate is usually 20000kbps but it’s been 2090kbps for the last two weeks, which was when I came back from holiday so I’m not sure how long it’s been like that for.

If anyone knows how to resolve this issue I would be very grateful.

Kind regards

Re: Limited Upstream/Downstream speed

Skynet_TX — Wed, 09 Feb 2022 19:54:02 GMT

Hi @b74413,

If you go to the Service Centre what does it show for your estimated speed range and guaranteed minimum speed.

It would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: Limited Upstream/Downstream speed

Debbie-TalkTalk — Thu, 10 Feb 2022 06:18:44 GMT

Hi b74413

I've completed a line test which hasn't detected any faults and your line is in sync at 43mb.

I'm just sending you a Private Message to confirm some details so we can check the predicted speed range for your line.

Thanks

Debbie

Re: Limited Upstream/Downstream speed

Chris-TalkTalk — Fri, 11 Feb 2022 07:42:56 GMT

Hi b74413,

I've sent you a PM

Chris

Re: Limited Upstream/Downstream speed

Chris-TalkTalk — Tue, 08 Mar 2022 15:03:59 GMT

Hi b74413,

Thanks for answering the security questions. Line test is passing and your sync speed is 43.6Mbps. Your guaranteed minimum speed is 46Mbps. Is your router currently connected to your test socket?

Chris

Re: Limited Upstream/Downstream speed

b74413 — Tue, 08 Mar 2022 16:34:21 GMT

No it is not connected to my test socket. I want to fix my upload speed please.

Re: Limited Upstream/Downstream speed

ferguson — Tue, 08 Mar 2022 16:41:44 GMT

Try the test socket, it will rule out any internal wiring.

Re: Limited Upstream/Downstream speed

b74413 — Tue, 08 Mar 2022 18:12:55 GMT

I have an Open reach 5C master socket. Is this the test socket?

Re: Limited Upstream/Downstream speed

ferguson — Tue, 08 Mar 2022 18:43:40 GMT

Yes, with somewhat unconventional wiring coming out of it! If you can disconnect that current wire and then connect your router via a microfilter directly into there for testing purposes that will help. I guess that this may not be straightforward, but it only needs to be temporary.

Re: Limited Upstream/Downstream speed

ferguson — Tue, 08 Mar 2022 18:44:53 GMT

Just a further thought: what is at the other end of that wire going through the wall, exactly? Another pic would be great.

Re: Limited Upstream/Downstream speed

Debbie-TalkTalk — Wed, 09 Mar 2022 06:30:10 GMT

Hi b74413

Would it be possible to connect the router and filter directly at the test socket? (just for testing purposes)

What is the wire that is currently connected?

Re: Limited Upstream/Downstream speed

b74413 — Wed, 09 Mar 2022 12:43:46 GMT

That is the wire connecting to the router. The micro filter doesn't work for some reason : ( I tried it and we just didn't get any internet. I think it might be broken.

Re: Limited Upstream/Downstream speed

Anonymous — Wed, 09 Mar 2022 12:47:07 GMT

Hello,

Have you ever tested with a different router? If not then we can send a replacement router which would include a new microfilter for testing purposes. We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: Limited Upstream/Downstream speed

b74413 — Wed, 09 Mar 2022 12:47:15 GMT

Is that the test socket in the image? The filter goest directly on to it because it's an attachment that goes on top. The wire is the wire that connects to the router.

Re: Limited Upstream/Downstream speed

b74413 — Wed, 09 Mar 2022 12:48:42 GMT

Will that fix the upstream issue? My concern is the values shown in the xDSL - is that router related or wiring related?

Re: Limited Upstream/Downstream speed

ferguson — Wed, 09 Mar 2022 12:53:11 GMT

That is the test socket, yes. The question is: what have you got plugged in there? If that is the microfilter and the splitter end is on the other side of that hole then it could well be the filter which is faulty.

Re: Limited Upstream/Downstream speed

b74413 — Wed, 09 Mar 2022 12:58:08 GMT

Oh no that's not the microfilter. It's just a single wire to the router. The micro filter we have is an attachment that goes on top of the socket and that doesn't work - we get no internet at all.

Re: Limited Upstream/Downstream speed

Anonymous — Wed, 09 Mar 2022 13:00:44 GMT

Hi,

Can I just confirm, have you tried the below?

Your guide to microfilters

Thanks

Re: Limited Upstream/Downstream speed

ferguson — Wed, 09 Mar 2022 13:04:43 GMT

Ah, I'm with you, so you mean the filtered faceplate doesn't work? In which case you need to replace that. Or use a plug-in microfilter at the test socket and then connect the router cable from that. If you have any old router boxes lying around you may find one knocking about in there. Either way, your lack of a filter would seem to be the problem.

Re: Limited Upstream/Downstream speed

b74413 — Wed, 09 Mar 2022 13:06:40 GMT

Yes I have tried the microfilter guide. The microfilter we have is this one and when we use it, the router just flashes slow orange for ages and we don't have internet.