topic Re: Internet drop and dead landline phone in Broadband

Internet drop and dead landline phone

Whathim — Tue, 08 Mar 2022 12:04:52 GMT

I have FTTC - yesterday afternoon, my Internet dropped out. When it occurred, I checked my landline phones – they were all dead (no dial tone, no crackle). The Internet spontaneously restored pretty quickly and my speeds are normal (around 17.6/1.3 Mb/s). The landline phones remain silent however. I unplugged the phones and plugged one into the front of the OpenReach box, but this made no difference – still silence.

This morning, the Internet again dropped out and did not restore spontaneously but came back after I rebooted the router. The landline phones are still silent however. When I ring my home number from my mobile, the landline phone does not ring.

Re: Internet drop and dead landline phone

Debbie-TalkTalk — Tue, 08 Mar 2022 12:15:53 GMT

Hi Whathim

I'm sorry to hear this.

The line test has detected a potential line fault so I have passed this straight over to Openreach to be investigated by a line engineer.

We should receive further updates from Openreach within the next 48-72hrs.

Thanks

Debbie

Re: Internet drop and dead landline phone

Whathim — Tue, 08 Mar 2022 12:49:30 GMT

Many thanks Debbie. We’ll wait and see what’s up.

Re: Internet drop and dead landline phone

Debbie-TalkTalk — Tue, 08 Mar 2022 12:51:28 GMT

Hi Whathim

No problem. I will also monitor for any additional updates from Openreach.

Thanks

Debbie

Re: Internet drop and dead landline phone

Debbie-TalkTalk — Wed, 09 Mar 2022 06:56:17 GMT

Hi Whathim

Openreach have now closed this fault.

Can I just check, has this fault been resolved?

Thanks

Debbie

Re: Internet drop and dead landline phone

Whathim — Wed, 09 Mar 2022 10:09:58 GMT

My landline phones are working again – all seems back to normal. Many thanks for the quick resolution of this problem and for checking back with me.

Re: Internet drop and dead landline phone

Anonymous — Wed, 09 Mar 2022 10:13:08 GMT

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks