topic My router has failed - will TalkTalk replace it? in Broadband

My router has failed - will TalkTalk replace it?

surfer777 — Wed, 09 Mar 2022 08:22:06 GMT

Woke up this morning to no internet. Router light is flashing orange slowly. Unable to connect to router either through wired or wireless. An old Sky router I keep as a spare works fine. I'd been using the TalkTalk router for a number of years without issue. Is router replacement covered by TalkTalk?

Sticker on router, details:

TalkTalk Wi-Fi Hub

Device Ver : FAST 5364-3.TB

(Sagemcom)

Thanks

Re: My router has failed - will TalkTalk replace it?

Chris-TalkTalk — Wed, 09 Mar 2022 08:30:25 GMT

Hi surfer777,

Sorry to hear that you're experiencing problems with your router. Did you try rebooting the Sagemcom router?

Chris

Re: My router has failed - will TalkTalk replace it?

surfer777 — Wed, 09 Mar 2022 09:00:39 GMT

Hi Chris,

Many thanks for the prompt reply. I had tried rebooting and resetting (or so I thought) the router. I tried a reset again, I suspect I previously hadn't held down the reset switch for long enough, and the router is now working. Sorry for being so quick to post, I've not had a single issue with this router for years and really did think it had failed; just out of interest, would you have replaced the router if it had failed?

Re: My router has failed - will TalkTalk replace it?

Chris-TalkTalk — Wed, 09 Mar 2022 09:03:18 GMT

Glad to hear it's now working. Yes, we would run through diagnostics but if the router had ultimately failed we would replace it 🙂

Chris