topic Re: Internet dropping (Ethernet and WiFi OK) in Broadband

Internet dropping (Ethernet and WiFi OK)

archibas — Fri, 04 Mar 2022 09:44:29 GMT

I constantly get random internet drop outs 35 in the last 24hrs a sample below. It only lasts a few seconds but when working from home very frustrating. My PC is ethernet direct to hub. All test come back OK but i think they are external?

Date and time Status
02/28/2022 8:00:09 AM Online
02/28/2022 8:00:09 AM No internet connection. Wi-Fi/Ethernet OK
02/28/2022 7:43:54 AM Online
02/28/2022 7:43:51 AM No internet connection. Wi-Fi/Ethernet OK
02/22/2022 8:08:52 AM Online
02/22/2022 8:08:48 AM No internet connection
02/22/2022 7:59:37 AM Online
02/22/2022 7:59:31 AM No internet connection
02/18/2022 4:58:24 AM Online
02/18/2022 4:58:21 AM No internet connection
02/17/2022 4:19:41 PM Online
02/17/2022 4:19:39 PM No internet connection
02/17/2022 1:28:10 PM Online
02/17/2022 1:28:08 PM No internet connection. Wi-Fi/Ethernet OK
02/17/2022 1:27:53 PM Online
02/17/2022 1:27:53 PM No internet connection. Wi-Fi/Ethernet OK
02/17/2022 1:27:03 PM Online
02/17/2022 1:26:57 PM No internet connection
02/17/2022 10:03:04 AM Online
02/17/2022 10:02:41 AM No internet connection. Wi-Fi/Ethernet OK

Re: Internet dropping (Ethernet and WiFi OK)

Chris-TalkTalk — Fri, 04 Mar 2022 09:54:19 GMT

Hi archibas,

I'm sorry to hear that you're experiencing problems with your service. Have the disconnections only started over the last couple of days?

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Internet dropping (Ethernet and WiFi OK)

archibas — Tue, 08 Mar 2022 14:51:24 GMT

No this has been going on for some months, some days are good some not so, today for example once on the 17th 5 times. We dont use the lind line so cant tell if noise on the line or not

Re: Internet dropping (Ethernet and WiFi OK)

Chris-TalkTalk — Tue, 08 Mar 2022 15:20:06 GMT

Hi archibas,

Line test is passing and doesn't show any disconnections since the 1st when there was one at 03:44. Have you noticed if the light changes on your router when the connection drops?

Chris

Re: Internet dropping (Ethernet and WiFi OK)

archibas — Wed, 09 Mar 2022 18:43:43 GMT

Hi, No router in the hall, I only notice it when my Work Anyconnect pops up lost connection. Few seconds later connects again.

Re: Internet dropping (Ethernet and WiFi OK)

Anonymous — Thu, 10 Mar 2022 06:21:32 GMT

Morning,

Can I just confirm, is the PC the only device which loses the connection or is it all devices?

Thanks