topic Re: DG8041W-2.T5 Router in Broadband

DG8041W-2.T5 Router

Jewels22 — Wed, 09 Mar 2022 20:31:25 GMT

Hello I have a DG8041W-2.T5 router
its new so I gave it 2 weeks to settle, then I gave another 2 weeks because of the storms, but it still not working.

i have done everything that is suggested on talktalk website but nothing is helping.

i am disabled and need wifi so i can access the camera at my door for my security.

telephoning Talktalk causes so much stress that I end up in tears.
many thanks for reading

Re: DG8041W-2.T5 Router

Skynet_TX — Wed, 09 Mar 2022 22:09:49 GMT

Hi @Jewels22,

Can you explain exactly what problem you are having ?

If your connection is dropping do you know if the problem is with the router losing its connection to the internet (in which case a light on your router which is normally constantly lit will change colour or flash), or is it that you are losing Wi-Fi connection between your device(s) and your router (in which case the light(s) on the router will just carry on looking normal).

Do you have any ‘wired’ devices, do they also lose connection ?

The TalkTalk Support Team on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

Re: DG8041W-2.T5 Router

Jewels22 — Thu, 10 Mar 2022 06:23:02 GMT

Hello

thank you for replying

the white light stays on

Wifi isn’t working on mine and my daughter’s phone at all.

unable to watch netflix etc because no connection

No wired connections on anything because we rely on wifi

I hope that’s answered everything

thank you

Re: DG8041W-2.T5 Router

Debbie-TalkTalk — Thu, 10 Mar 2022 06:24:24 GMT

Hi Jewels22

I'm really sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: DG8041W-2.T5 Router

Jewels22 — Thu, 10 Mar 2022 06:58:46 GMT

Hello Debbie

i have added my landline number in notes on my personal information

thank you

Re: DG8041W-2.T5 Router

Debbie-TalkTalk — Thu, 10 Mar 2022 07:06:06 GMT

Hi Jewels22

Thank you.

The line test is clear and your line is showing in sync and connected.

What happens when you try to connect? Have you rebooted the router?

Thanks

Debbie

Re: DG8041W-2.T5 Router

Jewels22 — Thu, 10 Mar 2022 07:15:41 GMT

Yes I’ve rebooted the router several times

ive tested the line myself and it appears fine.

since we had talktalk installed there has always been an issue but i thought it was because for the first 2 weeks it takes time to settle, then the storms, but now it is worse than it was.

my daughter is unable to revise for exams because wifi connection to our mobile telephones and youtube etc doesn’t work

could the router be faulty perhaps?

thank you

Re: DG8041W-2.T5 Router

Debbie-TalkTalk — Thu, 10 Mar 2022 07:18:47 GMT

Hi Jewels22

I can send you a replacement router for testing, would you like me to arrange this?

Thanks

Re: DG8041W-2.T5 Router

Jewels22 — Thu, 10 Mar 2022 07:21:25 GMT

Yes i would appreciate that so much

just check that you have my correct address because the first router was sent to my previous address

thank you so much

Re: DG8041W-2.T5 Router

Debbie-TalkTalk — Thu, 10 Mar 2022 07:23:48 GMT

Hi Jewels22

Yes no problem. Please can you send me a Private Message to confirm your address.

Thanks

Debbie

Re: DG8041W-2.T5 Router

Jewels22 — Thu, 10 Mar 2022 07:30:29 GMT

Im struggling to send you a private message despite adding you as a friend

any suggestions how to?

Re: DG8041W-2.T5 Router

Debbie-TalkTalk — Thu, 10 Mar 2022 07:36:02 GMT

Hi Jewels22

Apologies. I've just checked and I need to enable your PM's.

I will let you know as soon as they have been enabled.

Thanks

Debbie

Re: DG8041W-2.T5 Router

Debbie-TalkTalk — Thu, 10 Mar 2022 08:18:00 GMT

Hi Jewels22

Sorry for the delay. You should now be able to send me a Private Message.

Thanks

Debbie

Re: DG8041W-2.T5 Router

Debbie-TalkTalk — Thu, 10 Mar 2022 08:40:08 GMT

Hi Jewels22

Thanks for the Private Message.

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the replacement router.

Thanks

Debbie

Re: DG8041W-2.T5 Router

Jewels22 — Thu, 10 Mar 2022 08:47:17 GMT

Thank you so much

Re: DG8041W-2.T5 Router

Debbie-TalkTalk — Thu, 10 Mar 2022 08:48:48 GMT

Hi Jewels22

You're welcome 🙂

Please let us know how you get on.

Thanks

Debbie