topic Re: Router cutting out 20 times per day in Broadband

Router cutting out 20 times per day

richardskins — Thu, 10 Mar 2022 10:49:31 GMT

Hi,

I’ve had talktalk installed for over 2 weeks now and am having the internet cut out for 20-30 times per day with the router flashing to amber for 20 seconds then going back online. Speed is great when it works, but it is very annoying for video calls etc.

I’ve tried resetting router, turning off for 30 mins, changing channels to ones less used in my area, changing DNS (as I was getting DNS errors in the router log, like this other user htt ps://community.talktalk.co.uk/t5/Broadband/Sagemcom-FAST5364-Firmware-update-Request/td-p/2813800) that fixed the DNS errors but not the router cutting out.

Any ideas on how to fix this or getting an alternative router to test out?

Thanks,

Richard

Re: Router cutting out 20 times per day

Debbie-TalkTalk — Thu, 10 Mar 2022 10:52:28 GMT

Hi Richard

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

Thanks

Debbie

Re: Router cutting out 20 times per day

richardskins — Thu, 10 Mar 2022 10:54:52 GMT

Apologies, just done this. Thanks

Re: Router cutting out 20 times per day

Debbie-TalkTalk — Thu, 10 Mar 2022 10:59:51 GMT

Hi Richard

Thank you. I've completed a line test which hasn't detected any faults.

Which FW version is showing on your router?

Debbie

Re: Router cutting out 20 times per day

richardskins — Thu, 10 Mar 2022 11:01:27 GMT

SG4K100124

Re: Router cutting out 20 times per day

Debbie-TalkTalk — Thu, 10 Mar 2022 11:09:46 GMT

Hi Richard

I will need to test with a different firmware version. Will it be ok for me to do this now? The router will go off for a little while whilst I do this.

Thanks

Re: Router cutting out 20 times per day

richardskins — Thu, 10 Mar 2022 11:14:23 GMT

Yes please.

Re: Router cutting out 20 times per day

Debbie-TalkTalk — Thu, 10 Mar 2022 11:19:41 GMT

Hi Richard

Thank you. The firmware has now updated.

Please can you monitor the connection over the next 24hrs and let us know how the connection compares.

Debbie

Re: Router cutting out 20 times per day

richardskins — Thu, 10 Mar 2022 11:27:42 GMT

Hi Debbie,

Great, thank you. Will keep an eye out for it.

Fingers crossed that's done the job.

Richard

Re: Router cutting out 20 times per day

Debbie-TalkTalk — Thu, 10 Mar 2022 11:29:53 GMT

Hi Richard

Thank you 🙂

Debbie

Re: Router cutting out 20 times per day

Debbie-TalkTalk — Fri, 11 Mar 2022 07:03:15 GMT

Hi Richard

How's the connection been since your last post?

Thanks

Debbie

Re: Router cutting out 20 times per day

Debbie-TalkTalk — Mon, 14 Mar 2022 09:17:39 GMT

Hi Richard

How's the connection been since your last post?

Thanks

Debbie

Re: Router cutting out 20 times per day

richardskins — Mon, 14 Mar 2022 09:50:43 GMT

So far so good.

Thanks Debbie

Re: Router cutting out 20 times per day

Debbie-TalkTalk — Mon, 14 Mar 2022 09:56:22 GMT

Hi Richard

I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

Debbie 🙂