topic Re: still slow broadband in Broadband

still slow broadband

keitht1958 — Fri, 11 Mar 2022 13:52:47 GMT

was going to switch provider to shell because of the terrible speed I was getting from TalkTalk

shell promised 17Mbs maybe 36 Mbs but then TalkTalk phoned my mobile

and said I would never get 36 but possibly 17 using my current phone line

also said if I canceled shell I would get

new cheaper 12 months contract 17 Mbs

new better router

well new cheaper price has not started yet although the package shows new

speed is still miserable 9 Mbs like before

and no new router just appalling broadband speed.

fiber is supposed to be coming but no one knows when

I am registered with openreach.

Re: still slow broadband

ferguson — Fri, 11 Mar 2022 13:57:56 GMT

It seems to me like you are stuck on an old ADSL broadband service which may only be able to reach the speeds you are currently getting. No supplier on the Openreach network can do better than any other. They should give an accurate estimate for your address, sadly it seems that both Shell and TalkTalk have resorted to the somewhat unscrupulous tactic of quoting "up to," or maximum figures.

This has been flagged to the support team for you, they can check and advise on the performance of your line.

Re: still slow broadband

Chris-TalkTalk — Fri, 11 Mar 2022 13:58:52 GMT

Hi keitht1958,

If you log into you My Account does it show that fibre is available?

Chris

Re: still slow broadband

keitht1958 — Fri, 11 Mar 2022 14:03:27 GMT

applied for loads of isp's including bt nut no fiber yet and no one knows when

speed is rubbish 9 was promised 17

Re: still slow broadband

Chris-TalkTalk — Fri, 11 Mar 2022 14:10:05 GMT

Your currently sync speed is 11.2Mbps. How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?

Chris

Re: still slow broadband

keitht1958 — Fri, 11 Mar 2022 14:34:10 GMT

bt master socket by the front door awkward place not really usable

second socket in the living room with router and 1 portable (wireless) landline.

1 pc on ethernet and 2cnd PC and Xbox wifi

Re: still slow broadband

Chris-TalkTalk — Fri, 11 Mar 2022 14:43:17 GMT

And you just have the telephone and router connected to the extension socket via a micro-filter?

Chris

Re: still slow broadband

keitht1958 — Fri, 11 Mar 2022 14:51:38 GMT

yeah, correct router and single landline connected with microfilter to landline extension socket.

no other phones.

Re: still slow broadband

Chris-TalkTalk — Fri, 11 Mar 2022 14:55:54 GMT

Thanks. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: still slow broadband

keitht1958 — Fri, 11 Mar 2022 15:01:14 GMT

no tested landline all seems ok no interference on line.

good quality connection.

Re: still slow broadband

ferguson — Fri, 11 Mar 2022 15:11:57 GMT

Could you post a screenshot of your router connection stats?

Re: still slow broadband

Chris-TalkTalk — Fri, 11 Mar 2022 15:34:19 GMT

Thanks. We can try resetting the line managment system (DLM) to see if it settles on a faster speed, but if we do this the connection may be a bit unstable over the next few days

Chris

Re: still slow broadband

keitht1958 — Fri, 11 Mar 2022 15:36:45 GMT

screenshots would only let me attach 1 screen I have 2 jpegs.

Re: still slow broadband

keitht1958 — Fri, 11 Mar 2022 15:38:06 GMT

We can try resetting the line management system (DLM)

that's fine.

Re: still slow broadband

ferguson — Fri, 11 Mar 2022 15:49:43 GMT

OK, click on See Internet Settings > Manage Advanced Settings > continue> System info > DSL info

Take a screenshot, do not try to attach as a file, use the camera/image icon in the toolbar.

Re: still slow broadband

Chris-TalkTalk — Fri, 11 Mar 2022 15:50:15 GMT

OK, I've started the optimisation process. Can you bump the thread on Monday and we'll see how it's getting on

Chris

Re: still slow broadband

keitht1958 — Mon, 14 Mar 2022 09:04:43 GMT

ok seems better now was getting 9 Mbs but since optimization router settings says 13 Mbs

could not get Talk Talk speed check to work ethernet or wi-fi so did a google speed check that said 10 Mbs.

Sunday speed went to 3 Mbs so had to reset the router then it went back to 10 Mbs

Monday speed went to 5 Mbs so had to reset the router twice 1st time no change, 2cnd reset was back to 10 Mbs.

I usually have to reset the router once a month to keep getting reasonable speed.

with the new contract, I was promised a new router but nothing has arrived yet.

but the speed seems better although not getting 17 Mbs as promised,

Re: still slow broadband

Chris-TalkTalk — Mon, 14 Mar 2022 09:16:15 GMT

Hi keitht1958,

Thanks for the update. Could you just take a look at the following help article and let me know which type of master socket you have - Your guide to main phone sockets - TalkTalk Help & Support

Thanks

Chris

Re: still slow broadband

keitht1958 — Mon, 14 Mar 2022 09:47:06 GMT

Bt socket I have NTE 5C by the front door entrance to the property but this is not used as it's not a suitable location

in the living room, I have an extension socket with a landline phone and router plugged in microfilter.

Re: still slow broadband

Chris-TalkTalk — Mon, 14 Mar 2022 09:52:44 GMT

OK thanks. Is there any way that you could connect the router to the test socket and leave it there for 24 hours and we'll see if there's any improvement

Chris