topic Re: Old master socket plug? in Broadband

Old master socket plug?

hanlewis1990 — Sun, 13 Mar 2022 23:25:07 GMT

I recently moved and my internet is due to go live tomorrow, I went to plug in my router (which looks nothing like the ones advertised- mine looks really old) and the hole for the cable into the master socket is much wider than the small plug on the end of my cable?
I thought it was a standard size, so now I’m confused!

Re: Old master socket plug?

ferguson — Sun, 13 Mar 2022 23:28:19 GMT

If it’s a single socket you need a microfilter to plug into if first.

Re: Old master socket plug?

AllyM — Mon, 14 Mar 2022 00:30:55 GMT

Makes me feel quite old to realise that there are people who have never known anything but the fancy modern filtered sockets and never had to plug a modem or router into a standard phone socket via a microfilter.

Re: Old master socket plug?

Anonymous — Mon, 14 Mar 2022 07:56:10 GMT

Hello,

Just to confirm, which main socket do you have?

Your guide to main phone sockets

Thanks

Re: Old master socket plug?

hanlewis1990 — Mon, 14 Mar 2022 10:44:55 GMT

Hi it’s in between the 2nd and 3rd on on those lists, my cable has a micro plug but the wall socket is a larger single plug.

Re: Old master socket plug?

Anonymous — Mon, 14 Mar 2022 10:47:12 GMT

Hi,

Would it be possible to post a photo of your main socket please?

Thanks

Re: Old master socket plug?

hanlewis1990 — Mon, 14 Mar 2022 13:59:43 GMT

Many thanks

Re: Old master socket plug?

Debbie-TalkTalk — Mon, 14 Mar 2022 14:06:03 GMT

Hi hanlewis1990

There should be a test socket behind the lower section of the face plate.

If you remove the lower section, can you connect the microfilter and router at the test socket?

Re: Old master socket plug?

hanlewis1990 — Mon, 14 Mar 2022 14:55:13 GMT

Do you mean like this?

Re: Old master socket plug?

Debbie-TalkTalk — Mon, 14 Mar 2022 14:56:49 GMT

Hi hanlewis1990

Yes that's correct 🙂

Debbie

Re: Old master socket plug?

hanlewis1990 — Mon, 14 Mar 2022 14:59:07 GMT

Nothing happens, the connections on the inside of the socket don’t line up with the ones on the plug? Still no broadband unfortunately

Re: Old master socket plug?

ferguson — Mon, 14 Mar 2022 15:06:54 GMT

You need a microfilter, as I mentioned earlier.

Re: Old master socket plug?

ferguson — Mon, 14 Mar 2022 15:10:00 GMT

Full instructions here:

https://community.talktalk.co.uk/t5/Articles/Set-up-your-Wi-Fi-Hub-or-Wi-Fi-Hub-Black/ta-p/2200834

Re: Old master socket plug?

Debbie-TalkTalk — Tue, 15 Mar 2022 05:54:40 GMT

Hi hanlewis1990

Please can you connect the microfilter to the test socket first and then connect the router.

Re: Old master socket plug?

hanlewis1990 — Tue, 15 Mar 2022 08:25:32 GMT

I don’t have a microfilter! I’ve just moved house and in my old property, it had the dual socket so it fit in!

I had no idea what it even was until someone posted a picture of it here…

Re: Old master socket plug?

Debbie-TalkTalk — Tue, 15 Mar 2022 08:28:09 GMT

Hi hanlewis1990

There should be a filter in the box with your router.

If there isn't one then I can send you a microfilter.

Thanks

Re: Old master socket plug?

martswain — Tue, 15 Mar 2022 08:42:40 GMT

@hanlewis1990 all TT routers are supplied with a microfilter in the box, so you'll either have to find that if you still have it, wait for @Debbie-TalkTalk to send you one or head off to the likes of Argos or your local computer shop and buy one.

https://www.argos.co.uk/product/9368176?clickSR=slp:term:adsl%20filter:1:68:1

Re: Old master socket plug?

Debbie-TalkTalk — Wed, 16 Mar 2022 08:59:51 GMT

Hi hanlewis1990

How are you getting on, do you need me to send a replacement filter?