topic work VPN stopped working in Broadband

work VPN stopped working

dougens — Tue, 15 Mar 2022 13:22:58 GMT

My VPN stopped working. I have spent all morning with my IT at work and there is nothing wrong at their end.

It shows error code 806

I went to a friends house who are not on TalkTalk and logged into the VPN no issues.

So it is a router or TalkTalk issue.

Please advise what to do, I need to work!

Device Ver: FAST 5364-3. T8

S/N: N7183634N002102

Thanks

Karl-TalkTalk — Tue, 15 Mar 2022 13:35:49 GMT

Can you try the VPN now and see if it works.

Thanks

Karl.

dougens — Tue, 15 Mar 2022 13:38:08 GMT

Yes it works! Will it remain working now?

Thanks so much

Karl-TalkTalk — Tue, 15 Mar 2022 13:39:25 GMT

I've changed the firmware so it should remain working.

Karl.

dougens — Tue, 15 Mar 2022 13:39:58 GMT

Thanks so much Karl, have a good day

Karl-TalkTalk — Tue, 15 Mar 2022 13:40:46 GMT

No Problem 🙂

Karl